danmdevries wrote:Complained to united customer service about the delay, missed connection, and 14 hours till the next flight.
Got a hotel voucher
Wonder if I'll ever see my bag they checked. They say it'll go to monterrey tomorrow. But I had a bag go missing on a non stop direct flight.
Sometimes it pays to complain. On out trip to Minnesota as we were boarding about 1/2 way down the isle a stewardess was standing in a row of seats and said to my wife "If you sit in this row I will comp all your drinks". We immediately thought it was the row where whoever sits there needs to be able to open the door in the event of emergency so she said fine. When the stewardess moved we saw a giant guy prolly 400 lbs sitting against the window. The wife was too embarrassed to say hell no at this point so she took the middle seat. She is only about 5'3" and 105 so she only needs 1/2 the seat and the guy was overflowing about 1/2 into her seat.
After we came home she sent a letter to Southwest explaining what had happened. Last week we received a letter form Southwest apologizing. Even though she had not mentioned me they sent us both a voucher for $200 each.