This is the story of an auction I won for a box of Cuba Libre's for 28.00. After winning that auction, I received the following email...
This is an automated email from CigarBid.com to notify you that bidding on the following lot has ended and you have a winning bid. Your order will be submitted in correspondence to your account shipping preference.
Lot #: 2530677
Lot Title: Cuba Libre One Churchill - Box of 20
Your Winning Quantity: 1
Your Current Winning Bid: $28.00
Lot Closes: 3/7/2017 11:59:00 PM Eastern Time
To view this lot, go to:
http://www.cigarbid.com/Auction/Lot/2530677 Myself, and 8 other unfortunate bidders won a box of churchill Cuba Libre's, only to have the item switched to
A SINGLE Acid Opulence Robusto, after the auction.
If you go to the auction, you'll notice the picture is of a Cuba Libre, but they inexplicably changed the named product to an Acid.
An obvious mistake right? Nobody, even on this sight would spend 28.00 on a robusto, and if they would, it sure as hell wouldnt be that one...
I've called endless times, never ever spoke to anyone...ever. All I get is put on death hold. Emailed numerous times, opened multiple tickets. They get the tickets alright, and simply close them, without fixing the situation.
I did get my order, and sure enough, I received one robusto. It's sitting in my humidor as a symbol of anger and disdain that grows by the day, presently directed at Cbid.
CBid Customer Service used to be top notch, but over the last couple months I struggle to even get a tracking number for my orders. My last order on Cbid was made over a month ago, and I received it last week. I used to spend between 200 to 500 a month on this site, and won't spend another dime until they make this situation right.