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Last post 19 years ago by xibbumbero. 4 replies replies.
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usahog Offline
#1 Posted: Wed, Oct 20 2004, 11:15 AM EST
Joined: 12-06-1999
Posts: 22,691
Order status: Your Gateway order has been placed and is currently being processed. Your estimated arrival date is 10/25/2004.

What the hell is it these days???

I ordered this part for the wifes laptop over a month ago... today they send me an email after 2 phone calls to them and a reply call (digital voice) saying there will be a delay in the order... just a few minutes ago I recieve this email and in the subject line they put... "Gateway Order Confirmation - 1st email"

first email my Arse!!!!!!

to top it off I ordered 2 weeks ago a part for my Table Saw.. a PALS kit (it keeps the blade true as for cutting) anyways I hadn't heard anything in the mail/email etc on this item.. well I was on the phone with this guy when I recieved the gateway email and viewing their website as to where I found their phone number to call... he tells me I will have to call back tomorrow that if I ordered online they must have overlooked the order...

I couldn't help it.. I started LMAO and couldn't stop....

here's a classic example of America... Outsourse to India/Pakistan for Gateway and all because (cheaper labor)someone here in america wants more money and cannot keep the orders straight LMAO!!!!!!!!!

I'm still LMAO as I type... have to to keep the blood pressure down LOL...

and then I read over on the cigars related about these Jackwads who B!tch about CBid customer service???

has been the Best I have seen to date, and I've been a member here since mid 2000....

CBid knows how to do business and Hats Off to the Staff!!!!!

Hog
herfsnipe Offline
#2 Posted: Wed, Oct 20 2004, 11:49 AM EST
Joined: 07-28-2004
Posts: 3,315
Hey hog,
I'm not defending them, just giving a possible reason for the confusion. Gateway has closed all their retail outlets and declared bankruptcy. Their website and online sales departments are still on operation, but severe cuts were made and their some of their customer service may have been outsourced. So, during the restructuring phase, there may be some miscommunications and delays you would not otherwise experience. Hope that helps some.
usahog Offline
#3 Posted: Wed, Oct 20 2004, 7:15 PM EST
Joined: 12-06-1999
Posts: 22,691
I think they're adding some over kill now... or jumping through their Arses???

Notice the time SENT..................

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, October 20, 2004 7:38 AM
Subject: Gateway Order Confirmation - 1st email

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, October 20, 2004 9:56 AM
Subject: Gateway Order Confirmation - 1st email

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, October 20, 2004 11:31 AM
Subject: Gateway Order Confirmation - 1st email

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, October 20, 2004 1:55 PM
Subject: Gateway Order Confirmation - 1st email

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, October 20, 2004 4:02 PM
Subject: Gateway Order Confirmation - 1st email

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Wednesday, October 20, 2004 3:31 PM
Subject: Gateway Order Shipment Confirmation - 2nd email

and they have been coming all day long...

hmmmmm wonder if their shipping me 5 of the same item and already only billed me for one over a month ago???

do I
A. ship them back to the company?

B. call the company and have them send someone out to collect them?

C. toss the others on E word and use the collected dividens towards more cigars? LOL

Lessons learned....

hopefully they are only shipping one item and their email system is as screwed up as they are...

Hog
usahog Offline
#4 Posted: Wed, Oct 20 2004, 7:26 PM EST
Joined: 12-06-1999
Posts: 22,691
I forgot to add the original "1st email"

did I mention "1st email" before???

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Friday, October 01, 2004 1:33 AM
Subject: Order Confirmation:


Dear ME:

Thank you for your Gateway.com order and welcome to the Gateway family! When you order from Gateway, not only do you get a superior product, you get full service customer service and support from people who care.

**What happens next?**

Within the next 24 hours you should receive an additional e-mail that will include:

- A FINAL Order Confirmation, Estimated Date of Arrival and Shipping Address.
- Shipping Information and Tracking Numbers will also be e-mailed to you upon completion of your order.

YEA ALMOST A MONTH LATER... Ok so I added a few days in my original post above... BWTF... glad it wasn't needed heart medication that Kerry wants everybody doing prescriptions by mail...

Ahh and now the original within 24 hr confirmation email....

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Friday, October 01, 2004 1:48 AM
Subject: Gateway Order Confirmation - 1st email

Please do not reply to this email address. This email address is not monitored for replies. ITS NOT MONITORED FOR ORDERS EITHER!!!!

Thank you for ordering from Gateway. We have received and processed your order. When we ship that order, we will send you another e-mail confirmation. WHICH WILL BE NEVER!!!!!!!!!!

Hey anybody wanna buy a Gateway part??? LMAO!!!!

Hog
xibbumbero Offline
#5 Posted: Wed, Oct 20 2004, 8:03 PM EST
Joined: 01-25-2002
Posts: 12,535
I'm sure Bush and Cheney had a hand in this,LOL. X
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