mdezzi wrote:I've been going through hell trying to talk to someone in customer service, might as well tried here.
2 lots closed on 3/9. Set for Wednesday shipping (should ship 3/15).
Support ticket opened on 3/13 about payment method, no response
Followed up 3/17, no response
Followed up 3/22, no response.
Email sent to customer service on 3/20, no response.
Followed up 3/22, no response.
Also have spent a total of 2 hours on hold (in 4 30-minute calls).
Is anyone home!?!
Good sir, we here at CBID Customer Service are working as fast as we can to stuff cigars into boxes with puffy air filled plastic pillows and ship them off to you our valued customers. We understand your frustration with our recent system upgrade and the delays it has caused. Rest assured, you will be receiving your cigars soon, and as a thank you we are including a free box of Padron 1926 40th Anniversary torpedoes. Please accept our apologies and enjoy the complimentary cigars!