MACS wrote:I can only imagine the number of complaints CS is getting via e-mail, phone, semaphore, smoke signals, and maybe even snail mail...
This is not their fault. Whomever is running their IT department is to blame. They did an "update", it was an unmitigated disaster, but they will eventually get it straight. I'm sure the ladies in CS would appreciate your patience in this matter.
Good day.
Thanks Macs. Quite a storm indeed.
We shut down the web on 2/10 to basically switch internal processing systems.
The switch messed up a few things online; sizes missing, search not alphabetized, order history not updating to state the status of the orders, automated emails not being received, etc.
The IT department as well as our Warehouse has been working since 2/10 to get back on track.
More and more orders are shipping daily. The IT department is fixing issues daily.
Emails are behind, I apologize. Calls have long wait times, I apologize. We are doing our best. Many of you know this is not how CigarBid.com normally runs.
I thank you greatly for your continued patience while we get this sorted out.