Mojorisin - I am very sorry to see this picture. Which cigar was it? I'll be perfectly honest with you, and this may sound unbelievable.....but things like this do happen from time to time (a lot more often than you might think), and it happens in many, many factories. When rollers work with tobacco, they have piles of leaves on their rolling tables, of which they grab a handful and bunch them together slowly. Unfortunately, they are not always aware that something might be stuck in between a series of leaves, and it gets rolled into the bunch. We've seen cigars from various factories - many of which are top factories - with ribbons, nails, the broken off ends of spoons....you name it. It's scary, and is rare considering the number of cigars these factories produce each day, but it does happen.
Please feel free to give customer service a call and we'll make it right for you, right away.