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Last post 9 months ago by tonygraz. 16 replies replies.
Customer Service Never Answers the Phone
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Mcat Offline
#1 Posted: Tue, Aug 15 2023, 3:06 PM EST
Joined: 08-11-2023
Posts: 3
I've been on hold for over 30 minutes and I have yet to speak with a human being. What's the deal? If something goes sideways, how am I supposed to get in touch with someone? Clearly, no one is working in customer service.
HockeyDad Offline
#2 Posted: Tue, Aug 15 2023, 3:15 PM EST
Joined: 09-20-2000
Posts: 46,160
They are experiencing higher than average call volume right now. Stay on the line and the next available representative will be with you shorty.
Stogie1020 Offline
#3 Posted: Tue, Aug 15 2023, 3:18 PM EST
Joined: 12-19-2019
Posts: 5,364
HockeyDad wrote:
They are experiencing higher than average call volume right now. Stay on the line and the next available representative will be with you shorty.

Hahahahahahahahaha!

Well played!
ZRX1200 Offline
#4 Posted: Tue, Aug 15 2023, 3:19 PM EST
Joined: 07-08-2007
Posts: 60,627
Sorry OP but the folks in CS are dog people.
Mcat Offline
#5 Posted: Tue, Aug 15 2023, 4:15 PM EST
Joined: 08-11-2023
Posts: 3
OK, took a while but a very nice lady assisted me. And all is well now. The only remaining issue is that hold music is stuck in my head now.
Mcat Offline
#6 Posted: Tue, Aug 15 2023, 4:16 PM EST
Joined: 08-11-2023
Posts: 3
Herfing
ZRX1200 wrote:
Sorry OP but the folks in CS are dog people.


LOL!
delta1 Offline
#7 Posted: Tue, Aug 15 2023, 5:51 PM EST
Joined: 11-23-2011
Posts: 28,810
heard that CS went downhill when CelticBomber (RIP) left/got fired/expired
ZRX1200 Offline
#8 Posted: Tue, Aug 15 2023, 5:58 PM EST
Joined: 07-08-2007
Posts: 60,627
I think I may have missed the mark worrying about rfenster…..

Rfenster came back, stePHan gave us 2-3 “posts” then ghost time.

Maybe Robert ate his brains.
delta1 Offline
#9 Posted: Tue, Aug 15 2023, 6:11 PM EST
Joined: 11-23-2011
Posts: 28,810
he must still be starvin...
ZRX1200 Offline
#10 Posted: Tue, Aug 15 2023, 6:26 PM EST
Joined: 07-08-2007
Posts: 60,627
LMMFPWAO 🤣
HockeyDad Offline
#11 Posted: Tue, Aug 15 2023, 6:32 PM EST
Joined: 09-20-2000
Posts: 46,160
Mcat wrote:
OK, took a while but a very nice lady assisted me. And all is well now. The only remaining issue is that hold music is stuck in my head now.


Was it the Barry Manilow greatest hits one?
Mr. Jones Offline
#12 Posted: Wed, Aug 16 2023, 7:52 AM EST
Joined: 06-12-2005
Posts: 19,434
Call frankj1

He'll

Sic

Drafterx

Onto

The

Problemo...

U might end up with the fishes though..
pmikec Offline
#13 Posted: Sat, Aug 19 2023, 9:41 AM EST
Joined: 08-07-2023
Posts: 1
I’ve sent three emails and have yet to get a response.
HockeyDad Offline
#14 Posted: Sat, Aug 19 2023, 11:25 AM EST
Joined: 09-20-2000
Posts: 46,160
pmikec wrote:
I’ve sent three emails and have yet to get a response.


They are experiencing higher than average email volume right now. Try calling, stay on the line and the next available representative will be with you shorty.
Stogie1020 Offline
#15 Posted: Sat, Aug 19 2023, 11:28 AM EST
Joined: 12-19-2019
Posts: 5,364
pmikec wrote:
I’ve sent three emails and have yet to get a response.

Your level of dedication and commitment is impressive.

Call then and wait 30 minutes on hold. They will answer, and they will solve the problem.
tonygraz Offline
#16 Posted: Sat, Aug 19 2023, 11:55 AM EST
Joined: 08-11-2008
Posts: 20,280
They are usually too busy to answer or even read emails unless they are from Victor who usually sends them decadent cupcakes whenever he places an order.
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