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Last post 2 weeks ago by jeebling. 30 replies replies.
Tenski hoses me……..boooo!!
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KingoftheCove Offline
#1 Posted: Sat, May 11 2024, 11:48 AM EST
Joined: 10-08-2011
Posts: 7,677
So Jeebs puts out a nice discount code a while back ($50 of orders over $199)
I jump all over it and buy 25 Padron 0000 series maduros (15 a 3000 and 10 @ 4000) and it comes to just over $6/ each delivered.
I’m stoked….

Got an email from them apologizing about not being able to fulfill my order because blah blah blah…..
I call BS!!
I think they didn’t like me scoring Padrons at that rate.
danmdevries Offline
#2 Posted: Sat, May 11 2024, 11:56 AM EST
Joined: 02-11-2014
Posts: 17,620
Call them.

Phone is the best way. Ask for the coupon code to be reissued.

They probably won't.

I figure customer service and shipping/handling over there you get what you pay for.
tonygraz Offline
#3 Posted: Sat, May 11 2024, 12:07 PM EST
Joined: 08-11-2008
Posts: 20,372
You are not the only one that Had problems with the Tenski place. They had an excuse for a mild complaint I had and it was a doozie and I didn't buy it.
jeebling Offline
#4 Posted: Sat, May 11 2024, 12:08 PM EST
Joined: 08-04-2015
Posts: 1,770
That’s a crappy way to run a business.
Tiver Offline
#5 Posted: Sat, May 11 2024, 2:04 PM EST
Joined: 08-22-2019
Posts: 400
I had an order in a couple months ago that they pulled one of the 5ers off, but it was after I emailed them asking what was taking so long to ship (8-9 days IIRC). They emailed back and said they couldn't fill one of the 5ers and proceeded with the rest of the order. They pulled Warped Cloudhopper 53.

This last go 'round with the $50 coupon was pretty juicy as there were already expired (live deal ended) items in my cart that they still sold to me.

They are pretty strict with their coupon time frames, but it would be worth the contact to see if some alternative arrangement could be made IMO.
KingoftheCove Offline
#6 Posted: Sat, May 11 2024, 6:46 PM EST
Joined: 10-08-2011
Posts: 7,677
Hahahahahaha…………it gets even better!
Tenski shorts my refund $63.07!

Trying to tell me I only bought 10 of the Padron 3000, and 5 of the 4000.
Welp……..they charged me for 25………refunded for 15.
Pretty slick business strategy.

Kinda bummed out…………tenski might be slipping…….and no Padrons for me.
Not gonna bother talking to them.
My feelings are clear in my email to them.
RobertHively Offline
#7 Posted: Sat, May 11 2024, 7:08 PM EST
Joined: 01-14-2015
Posts: 1,976
KingoftheCove wrote:
Hahahahahaha…………it gets even better!
Tenski shorts my refund $63.07!

Trying to tell me I only bought 10 of the Padron 3000, and 5 of the 4000.
Welp……..they charged me for 25………refunded for 15.
Pretty slick business strategy.

Kinda bummed out…………tenski might be slipping…….and no Padrons for me.
Not gonna bother talking to them.
My feelings are clear in my email to them.


Damn, so your not even going to try to get your 63 dollars back?

Between this and what Danm told me a few weeks back, I'm not sure I'll order from them once I start buying again.

Sucks, bc they were my #1 place. I've only ordered from them and "The Other Place" in the last yr or so...
KingoftheCove Offline
#8 Posted: Sat, May 11 2024, 7:20 PM EST
Joined: 10-08-2011
Posts: 7,677
RobertHively wrote:
Damn, so your not even going to try to get your 63 dollars back?

Between this and what Danm told me a few weeks back, I'm not sure I'll order from them once I start buying again.

Sucks, bc they were my #1 place. I've only ordered from them and "The Other Place" in the last yr or so...

I’m in the exact position.
Oh, and I will be getting my $63 back…
If they were smart they would offer me a good deal on a box of PAMs…….take like $93 off…….my 63 plus 30 for their fuqup.
Palama Offline
#9 Posted: Sat, May 11 2024, 8:19 PM EST
Joined: 02-05-2013
Posts: 23,952
KingoftheCove wrote:
I’m in the exact position.
Oh, and I will be getting my $63 back…
If they were smart they would offer me a good deal on a box of PAMs…….take like $93 off…….my 63 plus 30 for their fuqup.


Man, depending on the vitola, $93 is like 20 to 25% off of MSRP, which, in today's world, is not too shabby considering they're Padrons.

I really miss the pre-MAP days when the well-known place as well as here would have premium and super premiums on auction starting at $1. Was great to snag Principes and Coronas for under $6 per.
MidnightToker( • )( • ) Offline
#10 Posted: Sun, May 12 2024, 12:15 AM EST
Joined: 10-20-2023
Posts: 1,063
That burns. I know a guy there (sometimes) who can help you out though KOTC. Just call CS and ask for Mike Hawk. Actually, since he's not always there whoever answers just ask them if they've seen Mike Hawk.
KingoftheCove Offline
#11 Posted: Sun, May 12 2024, 8:42 AM EST
Joined: 10-08-2011
Posts: 7,677
MidnightToker( • )( • ) wrote:
That burns. I know a guy there (sometimes) who can help you out though KOTC. Just call CS and ask for Mike Hawk. Actually, since he's not always there whoever answers just ask them if they've seen Mike Hawk.

Yeah………..well maybe that technique would work for Frankie…………alas……I think I might fall …..short….
frankj1 Offline
#12 Posted: Sun, May 12 2024, 4:48 PM EST
Joined: 02-08-2007
Posts: 44,299
this...is NOT my fault
corey sellers Offline
#13 Posted: Sun, May 12 2024, 6:00 PM EST
Joined: 08-21-2011
Posts: 10,571
Well if any of us compare to the TRIPOD . We all fall short.

Just sayin….
corey sellers Offline
#14 Posted: Sun, May 12 2024, 6:01 PM EST
Joined: 08-21-2011
Posts: 10,571
I know I was at the end of the line when they were being handed out.
KingoftheCove Offline
#15 Posted: Mon, May 13 2024, 6:31 PM EST
Joined: 10-08-2011
Posts: 7,677
Epilog…

Well it turns out it was simply a case of miscommunication.
A poorly written email by tenski (imo) made me believe that my entire order was cancelled….well heck, maybe it was me?
You be the judge……..this is what tenski sent….
=============
Thank you very much for your recent order. I am very sorry but unfortunately we will not be able to fill your order for the 2 [K5-PDD5552-M] Padron 3000 Maduro 5pk and one [K5-PDD6554-M] Padron 4000 Maduro 5pk at this time. Our order was not filled in full by our supplier and we have been informed that we will not be receiving additional inventory of this item. As a family-owned company your business is very important to us and again, I am sorry that we will not be able to fill your order. We have canceled your order and immediately issued the appropriate refund to you. Please allow 1-3 business days for the refund to be applied to your original form of payment.
=============

So I read that as ……
They were unable to fill “my order” of two 3000 fivers and one 4000 fiver.
This made ME think, that they thought, I only bought 3 fivers total.
I in fact ordered three of the 3000 and two of the 4000, so when my refund wasn’t there for my full order of five 5-packs, I was pissed.

Turns out what they were trying to say, in essence was…

We had to cancel part of your order. You will still receive one 5-pack of 3000, and one 5-pack of 4000, for $62.
We refunded you $93 for the two 3000 5-packs and the one 4000 5-pack we were unable to deliver.

Tenski is officially out of my doghouse.
(Although their price hikes are becoming annoying)
Tiver Offline
#16 Posted: Mon, May 13 2024, 7:18 PM EST
Joined: 08-22-2019
Posts: 400
Well they have a $50 off $250 expires tonight with essentially no exclusions. Make up for the missing Padrons by spending another $200?
Jakethesnake86 Offline
#17 Posted: Mon, May 13 2024, 7:23 PM EST
Joined: 12-29-2020
Posts: 4,301
Love tenski where you guys getting these 50 off 250 coupons?? I’m on the email list??
Tiver Offline
#18 Posted: Mon, May 13 2024, 7:30 PM EST
Joined: 08-22-2019
Posts: 400
CPDISC513 at check out ends tonight
KingoftheCove Offline
#19 Posted: Mon, May 13 2024, 7:30 PM EST
Joined: 10-08-2011
Posts: 7,677
Tiver wrote:
Well they have a $50 off $250 expires tonight with essentially no exclusions. Make up for the missing Padrons by spending another $200?

Eh……..
Not quite enough for me…
I want $50 off of $200!!

At least I’m getting 10 at a decent price……….no complaints…
Jakethesnake86 Offline
#20 Posted: Mon, May 13 2024, 7:39 PM EST
Joined: 12-29-2020
Posts: 4,301
Tiver thanks buddy
Tiver Offline
#21 Posted: Mon, May 13 2024, 7:59 PM EST
Joined: 08-22-2019
Posts: 400
your inbox is full Jake. Do a little cleanup. I have some info for you
Jakethesnake86 Offline
#22 Posted: Mon, May 13 2024, 8:14 PM EST
Joined: 12-29-2020
Posts: 4,301
Think I fixed it. Wondering if my sent messages also add to inbox total? Anyhow I deleted some try again if you’d like 😂
RobertHively Offline
#23 Posted: Mon, May 13 2024, 8:52 PM EST
Joined: 01-14-2015
Posts: 1,976
#15

Thanks for the update.
danmdevries Offline
#24 Posted: Mon, May 13 2024, 9:07 PM EST
Joined: 02-11-2014
Posts: 17,620
Jakethesnake86 wrote:
Think I fixed it. Wondering if my sent messages also add to inbox total? Anyhow I deleted some try again if you’d like 😂


Yes, sent messages count towards the 500 total
Jakethesnake86 Offline
#25 Posted: Mon, May 13 2024, 9:30 PM EST
Joined: 12-29-2020
Posts: 4,301
^ I’ve got work to do 😂
deadeyedick Offline
#26 Posted: Tue, May 14 2024, 10:04 AM EST
Joined: 03-13-2003
Posts: 17,216
Search results for 'CPDISC513'
Whoops! We're sorry but your search results went up in smoke.Brick wall
MidnightToker( • )( • ) Offline
#27 Posted: Tue, May 14 2024, 1:46 PM EST
Joined: 10-20-2023
Posts: 1,063
deadeyedick wrote:
Search results for 'CPDISC513'
Whoops! We're sorry but your search results went up in smoke.Brick wall

It was only good til midnight last night.
deadeyedick Offline
#28 Posted: Tue, May 14 2024, 4:15 PM EST
Joined: 03-13-2003
Posts: 17,216
MidnightToker( • )( • ) wrote:
It was only good til midnight last night.


There is the quick and the DED! fog
MidnightToker( • )( • ) Offline
#29 Posted: Tue, May 14 2024, 5:30 PM EST
Joined: 10-20-2023
Posts: 1,063
deadeyedick wrote:
There is the quick and the DED! fog

Applause
jeebling Offline
#30 Posted: Tue, May 14 2024, 5:59 PM EST
Joined: 08-04-2015
Posts: 1,770
😂
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