| 1. Author: CigarsRMyDownfall | Date: Sat, 9/19/2020, 7:11AM EST | |
One some cigars and lighters last month, items shipped on and were supposed to arrive Sept 1st. Was notified by UPS that the package was damage and was being returned to the business. I have opened help requests and called multiple times. I am presently out 242$. Anyone have any idea how to get someone to respond? |
| 2. Author: Lenni01 | Date: Sat, 9/19/2020, 7:22AM EST | |
Yes. I received the wrong item two days ago and have contacted customer support twice to no avail. |
| 3. Author: Ram27 | Date: Sat, 9/19/2020, 7:51AM EST | |
 #1 Posted: Fri, Sep 11 2020, 1:55 PM Favorites | Quote Joined: 04-25-2014 Posts: 1,027 To all that have problems with Cbid and wish to post about it here, please note: -Yes, you may be on hold for 2+ hours to Customer Service, everyone knows, posting here won't fix it. -Some orders have been messed up with missing cigars, everyone knows, posting here won,t fix it. -Some orders have been messed up with the wrong cigars, everyone knows, posting here won't fix it. -Some orders have been messed up, never shipped, everyone knows, posting here won't fix it. -Some orders have had poor packaging and damaged or dried out cigars, everyone knows, posting here won't fix it. -Some orders are eventually shipped but are taking forever, everyone knows, posting here won't fix it. -Cbid not responding to emails, everyone knows, posting here won't fix it. -Cbid not responding to customer support requests via the website, everyone knows, posting here won't fix it. -If you do a search before posting, you will find out that everyone knows, posting here won't fix it. -Oh yeah, almost forgot, some people overbid! Everyone knows.... -Whatever your issue is, Cbid is not reading or responding to the posts in this forum, so whether Cbid knows or not, posting here won't fix it. |
| 4. Author: corey sellers | Date: Sat, 9/19/2020, 7:58AM EST | |
one some cigars nevermind
Any way PM CelticBomber he should be able to help with this issue. Make sure to include your order number and the problem. |
| 5. Author: tonygraz | Date: Sat, 9/19/2020, 9:10AM EST | |
CigarsRMyDownfall wrote:One some cigars and lighters last month, items shipped on and were supposed to arrive Sept 1st. Was notified by UPS that the package was damage and was being returned to the business. I have opened help requests and called multiple times. I am presently out 242$. Anyone have any idea how to get someone to respond? Send them pictures of your junk. |
| 6. Author: bgz | Date: Sat, 9/19/2020, 10:02AM EST | |
Better yet, send CelticBomber a picture of your junk..
And don't forget your order number. |
| 7. Author: rfenst | Date: Sat, 9/19/2020, 12:43PM EST | |
Ram, You think posting here would take care of my problems? J/K  |
| 8. Author: 8trackdisco | Date: Sat, 9/19/2020, 6:07PM EST | |
I didn’t order any cigars and they delivered two boxes to me.
I forgive them.
No further action is requested or required. |
| 9. Author: Jeff360 | Date: Sun, 9/20/2020, 12:15PM EST | |
Gave the wrong card number with two bids won- can't get any cigars sent after fixing the problem. Not gwtting through to nobody and have now 3 winning bids with no cigars sent yet. Almost a month now. |
| 10. Author: ZRX1200 | Date: Sun, 9/20/2020, 12:17PM EST | |
One cigar $242???!!!!
Bravo to you Sir for REFUSING to lose a bid, you are a strong male noob. |
| 11. Author: Smooth light | Date: Sun, 9/20/2020, 8:08PM EST | |
Call your credit card and question the order#, they'll do the work. |
| 12. Author: frankj1 | Date: Mon, 9/21/2020, 9:34AM EST | |
I thought the OP wanted info for where to buy a truss. |
| 13. Author: Mansu | Date: Mon, 9/21/2020, 11:33AM EST | |
Customer service is beyond horrible. Didn't used to be like this. |
| 14. Author: tonygraz | Date: Mon, 9/21/2020, 11:51AM EST | |
It doesn't help that lots of noobs can't even get their credit card info correct. |
| 15. Author: HockeyDad | Date: Mon, 9/21/2020, 12:15PM EST | |
tonygraz wrote:It doesn't help that lots of noobs can't even get their credit card info correct. Seriously how the heck does that happen!? That’s just basic incompetence with online shopping. Maybe they should order some soap from Bath & Body Works first to learn how it is done before diving into cigar auctions. |
| 16. Author: CarsonTheCat | Date: Mon, 9/21/2020, 12:33PM EST | |
HockeyDad wrote:Seriously how the heck does that happen!? That’s just basic incompetence with online shopping.
Maybe they should order some soap from Bath & Body Works first to learn how it is done before diving into cigar auctions. In all seriousness, Bath & Body Works foaming hand soap is the BOMB! I remember back in March/April when the pandemic was ramping up, we ordered 12 bottles of hand soap and 8 little bottles of hand sanitizer online from them, and it took about 3 weeks to be delivered. But it was worth it. And we completely understood the increased time it took to get them, because.....PANDEMIC! |
| 17. Author: HockeyDad | Date: Mon, 9/21/2020, 1:09PM EST | |
...and you got that great soap and didn’t even have to PM CelticBomber for customer support! |
| 18. Author: Smooth light | Date: Mon, 9/21/2020, 1:20PM EST | |
Cancel the card, get a better one that has real fraud protection.
Forget about it like, Joe B. Does |
| 19. Author: LaB30 | Date: Mon, 9/21/2020, 2:50PM EST | |
[Had 5 cigars missing from order and have sent email and been on hold for about 2hrs. Wonder how fast they would respond if my payment would not have gone through  |
| 20. Author: HockeyDad | Date: Mon, 9/21/2020, 2:55PM EST | |
You need to get the CelticBomber Express Card. Don’t leave home without it. |
| 21. Author: frankj1 | Date: Mon, 9/21/2020, 6:41PM EST | |
HockeyDad wrote:You need to get the CelticBomber Express Card. Don’t leave home without it...and a mask fixed it for ya |
| 22. Author: rdk13 | Date: Mon, 1/11/2021, 12:06PM EST | |
 I won an auction and the system would not let me pay for the item. It's been over a week since the auction closed and still cannot pay for the item. I have e-mailed twice asking for assistance with my lot order, and spend over an hour on hold on their 800 "customer service" line. Sorry No Customer service provide here. |
| 23. Author: teedubbya | Date: Mon, 1/11/2021, 2:42PM EST | |
I touched myself this morning |
| 24. Author: DrMaddVibe | Date: Mon, 1/11/2021, 5:09PM EST | |
ZRX1200 wrote:One cigar $242???!!!!
Bravo to you Sir for REFUSING to lose a bid, you are a strong male noob. Gurkha is the Rolls Royce of ciggaaahs! |
| 25. Author: DrMaddVibe | Date: Mon, 1/11/2021, 5:10PM EST | |
LaB30 wrote:[Had 5 cigars missing from order and have sent email and been on hold for about 2hrs. Wonder how fast they would respond if my payment would not have gone through Keep on attending the EAASL night classes! Welcome to America. |
