The Fine Print
CigarBid.com is designed to provide a fair and objective auction for all participants. To maintain fairness, we stand by these auction practices and adhere strictly to the following terms and conditions.
It is a violation of the law to make bids under a false name or with an invalid credit card. We strongly advise you not to test the auction with false bids, as it will put you at substantial personal legal risk. Fraudulent bidders will be prosecuted to the fullest extent of the law. Please be aware that even if you do not give us your real name, your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify you. Both the FBI and the US Secret Service are responsible for investigating all Internet fraud cases.
Users attempting to "cheat" the bidding system by altering or tampering with the course of normal bidding, or by editing bids for the purpose of altering bids or prices in a manner in which it was not intended, may have their bids canceled and their account immediately suspended at the sole discretion of CigarBid.
2) Auction Cancellation Policy
CigarBid.com reserves the right to cancel an auction or issue a Return Merchandise Authorization for merchandise that is posted in error, does not confirm to specifications or was shipped in error.
3) Bid Cancellation Policy
All bids are final. Only CigarBid reserves the right to cancel bids. However, a bidder may modify his/her own bid during a 15 minute grace period after the bid has been placed. Please note that this grace period is suspended during the last hour of an auction. See Optional Bidding Features for more details.
4) Order Cancellation Policy
All orders are final. If you must cancel an order prior to shipment, the order is handled as a return and you will be assessed a 15% re-stocking fee. Excessive cancellation may result in the revocation of bidding privileges.
5) Auction Changes
CigarBid.com reserves the right to change posted quantities, remove from sale or re-offer items that were previously withdrawn. We also reserve the right to close auctions early or to extend auctions at any time and at our discretion. Posted closing times and displays of CigarBid's current time are approximate and based on eastern standard time.
6) Lot Descriptions and Images
CigarBid.com makes every effort to ensure that product descriptions and images are accurate. However, CigarBid.com is not responsible for typographic or image display errors. Images are for demonstration only. Size, shape, color, and quantity may differ.
7) System Availability
CigarBid.com makes every effort to maintain 100% system availability, except during scheduled maintenance periods, which are posted on the site. Should we experience technical difficulties, we are not responsible for bids that are not processed or accepted.
8) Bid Reinstatement
We keep track of all unsuccessful bids. If a problem occurs with a winning bid in an open auction, CigarBid.com may reinstate your currently unsuccessful bid to winning status at your last bid price.
9) Payment and Sales Tax
All successful bids are payable on demand in US dollars on a VISA, MasterCard, American Express or Discover credit card. Pennsylvania residents add 6% sales tax - Remittance of any taxes on orders shipped outside of Pennsylvania is the responsibility of the purchaser.
Although many of the items sold on the CigarBid.com site are billed by and/or shipped by CigarBid, there are occasions when items are billed and shipped by independent, third parties. CigarBid.com will ensure that all personal and order information that is sent to the third party in order to fulfill the order is fully encrypted, secure, and used for the sole purpose of executing your order.
10) Returns Policy
Where applicable, every product we sell is backed by a returns policy. If you have questions about particular products, please contact Customer Service before bidding on merchandise. Most, but not all, products are covered by the following returns policy.
Within 10 days of shipment, CigarBid.com offers return privileges and refunds for shortages, missing, damaged or defective items only. All other sales are final. Should a return be necessary, please note the following:
You must have an assigned Return Merchandise Authorization (RMA) number before the merchandise can be returned. No unauthorized returns will be accepted.
All returns must be in original condition, complete with any accessories and in original unopened packaging.
CigarBid.com will refund your credit card after the product has been received, inspected and tested. If the product is not found to be defective upon inspection, we will charge a 15% restocking fee, plus shipping costs.
CigarBid.com may elect, at its discretion, to replace defective merchandise in lieu of a refund.
CigarBid.com cannot supply return freight instructions for merchandise shipped to a foreign APO/FPO address. While we will issue an RMA number, all return freight charges are the responsibility of the buyer.
11) About CigarBid Products
All cigars auctioned on CigarBid are brand new and in perfect condition, fresh from the manufacturer. All cigar products are stored in a controlled environment under optimum humidity and temperature conditions until shipped. We recommend storing and protecting your cigar purchases in a humidified environment upon receipt of products. CigarBid cannot be held responsible for cigars that are not treated properly by winning bidders. Please contact CigarBid.com if you have any questions about the proper care of fine cigars. All merchandise and non-cigar products are new, unless otherwise stated. If you have questions, please check with CigarBid.com prior to placing a bid. CigarBid.com disclaims all other warranties or conditions, whether express or implied, including, without limitation, implied warranties or conditions of merchantability, or fitness for a particular purpose.
12) Exchange Policy
All items are offered on a limited time basis, as long as supplies last. CigarBid.com cannot guarantee continued availability, nor be responsible for a replacement item if an item is unexpectedly out of stock, defective or is missing parts. The dynamic nature of the auction makes it impossible for us to replace or exchange merchandise that is out of stock, defective or missing parts. We do not reserve inventory for replacement or exchanges. However, we may offer such items again in the future as supplies permit.
13) Customer Service
CigarBid.com offers a complete range of customer services for customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem - contact Customer Service
14) Credit Card Declined / Bad Credit
If your credit card is declined, CigarBid will notify you by phone or email within 48 hours of your order. As a courtesy orders may be held up to one week, however there may be times when a declined order is immediately canceled and given to the next bidder.
$20 cancellation fee will be imposed if your credit card is not resolved in one week's time.
You may contact CigarBid customer service to resolve your problem by:
calling cusomer service at 1-800-830-4590 during normal business hours
filling out a customer service request form (see Customer Service)
contact customer service by email at: firstname.lastname@example.org
simply reply to the "declined credit card notice" email
If your order is cancelled as the result of a credit card decline you will be assessed a $20 cancellation fee. Please note, cancelled orders cannot be reinstated. Multiple and/or periodic occurrences of this situation may result in account termination at CigarBid.
15) Account Cancellation Policy
Use of CigarBid is not a commitment to sell. We ask all users to act in accordance with CigarBid procedures, including forum guidelines and bidding procedures. CigarBid reserves the right to cancel or suspend user accounts.
- About CigarBid.com - CigarBid.com Summary
- Categories and Lots - Quick explanation of auction layout
- How to Bid - How to place bids on lots
- Optional Bidding Features - Optional tools to enhance your bidding
- Shipping Policy - How product shipments are handled
- The Fine Print - Legal mumbo-jumbo
- Forum Rules - Rules & Conditions
- Frequently Asked Questions (FAQ) - Best place to answer those easy questions
- Lost Your Password? - Have your password emailed to you
- Suggestions? - Tell us how to make things better for you
- Contact Us - Ways to get in touch with us