America's #1 Online Cigar Auction
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Last post 7 months ago by DrMaddVibe. 7 replies replies.
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King7578 Offline
#1 Posted: Tue, Sep 26 2023, 9:58 AM EST
Joined: 09-18-2023
Posts: 3
What’s the average wait time when calling the support number? I need to get an issue with my order resolved so I can get my smokes!! lol
drglnc Offline
#2 Posted: Tue, Sep 26 2023, 10:08 AM EST
Joined: 04-01-2019
Posts: 715
Could be 5 minutes, could be 5 hours... unless you know the secret handshake... but lets be honest... it wont be 5 minutes.
King7578 Offline
#3 Posted: Tue, Sep 26 2023, 10:18 AM EST
Joined: 09-18-2023
Posts: 3
Nope I’m pushing a hour on hold now. Sent in a support ticket about three weeks ago never got a reply from that. So far the cigars I’ve gotten have been good but I’m beginning to believe the reviews that say customer service is non existent lol.
King7578 Offline
#4 Posted: Tue, Sep 26 2023, 10:25 AM EST
Joined: 09-18-2023
Posts: 3
Did get an answer. Nice lady answered the phone and took care of the issues. It did take a while to get through but once I reached someone the service was great!
MACS Offline
#5 Posted: Tue, Sep 26 2023, 12:03 PM EST
Joined: 02-26-2004
Posts: 79,817
The service is great. Getting through to someone in Customer Service sucks donkey balls.

The company used to have good cigars at good prices, now they got crap, the decent cigars they have are at MAP pricing (F that) and since the Swedes took over... they ain't gettin' my money. I'm just here for the entertainment.
ZRX1200 Offline
#6 Posted: Tue, Sep 26 2023, 1:28 PM EST
Joined: 07-08-2007
Posts: 60,628
They have caller ID so if you’re not a platinum member then I recommend using a ghosting app to make your phone number appear to be Celticbomber’s number.
DrMaddVibe Offline
#7 Posted: Tue, Sep 26 2023, 3:56 PM EST
Joined: 10-21-2000
Posts: 55,498
I'll give you the Platinum Member concierge front desk number. Call 248-434-5508. Use my moniker and explain your case. Membership has its privileges.
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