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Last post 7 years ago by tonygraz. 82 replies replies.
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Is cigarbid still open?
cmonty Offline
#1 Posted:
Joined: 02-16-2016
Posts: 1
I have been trying o call for a week now and the phone numbers just has a fast busy. I've emailed with no response. I've posted on the customer service form.

Nothing. No response.

Any info?
opelmanta1900 Offline
#2 Posted:
Joined: 01-10-2012
Posts: 13,954
they're open, they just aren't in the cigar game anymore... they're do ball bearing manufacturing now... they're keeping the old name though...
sd72 Offline
#3 Posted:
Joined: 03-09-2011
Posts: 9,600
Everything is ball bearings these days.
bigtyme Offline
#4 Posted:
Joined: 10-09-2012
Posts: 1
I submitted online case tickets and also called many times to a phone ringing with no answer. Not one response to my online requests for assistance and to top it off, shipment from last still hasn't been sent.
opelmanta1900 Offline
#5 Posted:
Joined: 01-10-2012
Posts: 13,954
ya, customer service in the ball bearing industry is notoriously shotty... welcome to the new cbid...
bgz Offline
#6 Posted:
Joined: 07-29-2014
Posts: 13,023
They're mistaken, they are in the baring balls industry now not ball bearings.

Do your balls need baring?
jjanecka Offline
#7 Posted:
Joined: 12-08-2015
Posts: 4,334
What gets me is how the bids keep going up but everyone is complaining about their shipments.
sd72 Offline
#8 Posted:
Joined: 03-09-2011
Posts: 9,600
Shill bidders.
JadeRose Offline
#9 Posted:
Joined: 05-15-2008
Posts: 19,525
jjanecka wrote:
What gets me is how the bids keep going up but everyone is complaining about their shipments.




That's because they have robot bidders. It's basically Skynet at this point.
elRopo Offline
#10 Posted:
Joined: 02-17-2014
Posts: 905
There's a banner on the home page that reads "CLOSING TODAY, HURRY, BID NOW!" wonder if that means anything.
LawOfMD Offline
#11 Posted:
Joined: 02-10-2017
Posts: 86
SitarBid.com URL just got bought by Swedish match. Think that's the direction they are headed. Sweet instruments for smoking shiha to.
dstieger Offline
#12 Posted:
Joined: 06-22-2007
Posts: 10,889
jjanecka wrote:
What gets me is how the bids keep going up but everyone is complaining about their shipments.



no ****....i don't bid on much here....but thought this might be a good time to grab a deal....boy, was I wrong....wtf?
Hank_The_Tank Offline
#13 Posted:
Joined: 11-15-2016
Posts: 3,677
Good thing I already blew my cigar budget...although that could change after taxes are done. I will wait a little while until all this blows over to bid on anything though. Maybe just find some CC's.
gummy jones Offline
#14 Posted:
Joined: 07-06-2015
Posts: 7,969
no
go home

[more dark sharks for me muahahahaha]
ddragggon Offline
#15 Posted:
Joined: 03-13-2008
Posts: 52
It takes no effort to post a "we fsked up, we're working on it" message somewhere on the site. Even I can figure that out, and I haven't dabbled in HTML since Geocities was a thing.

It takes only slightly more effort to scrape the database, and notify everyone who's stuck in limbo that their orders are screwed but being fixed.

I've been happy with cigar bid for the last 6 years, but I've never needed to contact customer service before either. If I have to pay a little more, and shop at ,,,,,,,,,,,,,,,, cigars, or ,,,,,, cigars instead, I've got no problem doing that. At least they haven't ever fscked up this bad, and then gone and hid in the closet like a guilty 3 year old.
Hank_The_Tank Offline
#16 Posted:
Joined: 11-15-2016
Posts: 3,677
Here comes the ban hammer....
ddragggon Offline
#17 Posted:
Joined: 03-13-2008
Posts: 52
I mean, maybe while they're swinging the ban hammer, they can check my doggam futhermucking order.
KingoftheCove Offline
#18 Posted:
Joined: 10-08-2011
Posts: 7,600
ddragggon wrote:
It takes no effort to post a "we fsked up, we're working on it" message somewhere on the site. Even I can figure that out, and I haven't dabbled in HTML since Geocities was a thing.

It takes only slightly more effort to scrape the database, and notify everyone who's stuck in limbo that their orders are screwed but being fixed.

I've been happy with cigar bid for the last 6 years, but I've never needed to contact customer service before either. If I have to pay a little more, and shop at that chitty place, or that really dumb place instead, I've got no problem doing that. At least they haven't ever fscked up this bad, and then gone and hid in the closet like a guilty 3 year old.

hey dragon.......fix your OP......quick......maybe like I did.
By the way, that second place? Really?? They barely sell any decent yard gars, let alone some nice cigars.
The cbid ladies will make it right.......just gonna take a bit longer.....................than any of us expected.......................even the pessimists like me.
ddragggon Offline
#19 Posted:
Joined: 03-13-2008
Posts: 52
KingoftheCove wrote:
hey dragon.......fix your OP......quick......maybe like I did.
By the way, that second place? Really?? They barely sell any decent yard gars, let alone some nice cigars.
The cbid ladies will make it right.......just gonna take a bit longer.....................than any of us expected.......................even the pessimists like me.

Meh.

I tried, but their forum site is about as well put together as the rest of this site, so it failed out multiple times, before I gave up. The problem I have here is I ordered my cigars with plenty of time for them to get here before I had to leave town. As it were, I am currently on a train, blasting across the country, tethered to a cellphone that barely has 3G service.... My cigars (might) arrive before I get back which would be nice, Oh, except I live in Wisconsin, and they'll be sitting on the front porch in wildly fluctuating spring temperatures.... It was 65 today, supposed to be 20 tomorrow. I can't imagine that will be any good for my cigars, assuming they even ship.

So, maybe, just maybe while they're banning me, they can LOOK UP WHERE MY ORDER IS, and I dunno, CONTACT ME TO SEE HOW TO PROCEED WITH SHIPPING MY STOGIES SO THEY DON'T GET DESTROYED BY WEATHER, OR EATEN BY WOLVES.
MACS Offline
#20 Posted:
Joined: 02-26-2004
Posts: 79,593
ddragggon wrote:
I mean, maybe while they're swinging the ban hammer, they can check my doggam futhermucking order.


I like this guy!!

LOL
DrafterX Offline
#21 Posted:
Joined: 10-18-2005
Posts: 98,508
I heard if you get banned while an order is processing you lose it and they keep your money... Mellow
ddragggon Offline
#22 Posted:
Joined: 03-13-2008
Posts: 52
DrafterX wrote:
I heard if you get banned while an order is processing you lose it and they keep your money... Mellow

I mean, Visa will gladly kick the living hell out of them for me, should that occur.
MACS Offline
#23 Posted:
Joined: 02-26-2004
Posts: 79,593
DrafterX wrote:
I heard if you get banned while an order is processing you lose it and they keep your money... Mellow


Erroneous.
DrafterX Offline
#24 Posted:
Joined: 10-18-2005
Posts: 98,508
I hear ya man... Mellow
victor809 Offline
#25 Posted:
Joined: 10-14-2011
Posts: 23,866
I think his first problem is living in Wisconsin...
nick danger Offline
#26 Posted:
Joined: 10-11-2009
Posts: 3
Never had a problem before - but they are having some kind of problem now. Getting a non-stop fast busy on Customer Service is NOT a good sign.
TrishS@CigarBid Offline
#27 Posted:
Joined: 06-13-2001
Posts: 3,172
ddragggon wrote:


I've been happy with cigar bid for the last 6 years, but I've never needed to contact customer service before either. If I have to pay a little more, and shop at ,,,,,,,,,,,,,,,, cigars, or ,,,,,, cigars instead, I've got no problem doing that. At least they haven't ever fscked up this bad, and then gone and hid in the closet like a guilty 3 year old.



Howdy

I cannot express how sorry I am for causing so much frustration and angst. No banhammers being swung for being frustrated by what appears to be a total black out in communication. That's not the case at all. Here's a little insight.

The CBid ladies are doing their best with a very, very messed up computer system. There are just two people who handle the questions, both on the phone and online. Normally, they're on top of it and you get a response in minutes. However, the new system implementation didn't go as well as planned (how's that for the biggest understatement in the history of mankind???) so they now have to handle about 10x the number of calls and messages they normally do.

There are 120 incoming phone lines. When you get a fast busy, that means they're all tied up with other people, just like you, trying to get in touch with someone. Should they put something on the site? I agree 100% but that's not my call or theirs to make. Should they send out emails? They have been and I have to say those emails get a bit annoying after a while (I get copies of all of them).

I have to say that after 6 years of not needing to contact customer service you might want to give them a little slack. No one is running and hiding in any dark holes (ok guys, take that and run with it) or closets. Shana is here on Sundays and 2 hours before the phones go on each day, trying to get caught up with the messages. DaMarie took a vacation, planned well in advance of the implementation, and couldn't cancel it without some serious financial consequences. So they have another person who is versed in the ways of Cbid working to help Shana out. But with call after call after call after call...well you get the idea, there is no time to answer messages with only 10 seconds before calls.

Its quite daunting and the ladies are handling it as best they can. You'll get your orders - that is a promise. I know I speak for the entire company when I apologize for the failure in communication. We will dig out from this and things will return to normal. Hopefully within the next few weeks, this will be a very bad memory for all of us.

Trish

qmech Offline
#28 Posted:
Joined: 06-17-2016
Posts: 970
^Complimentary free cigars?
😁😁😁
Q
jjanecka Offline
#29 Posted:
Joined: 12-08-2015
Posts: 4,334
Poor gals. Keep up the hard work!
ovid Offline
#30 Posted:
Joined: 01-24-2017
Posts: 141
Nice to hear from you Trish.
elRopo Offline
#31 Posted:
Joined: 02-17-2014
Posts: 905
Bump
qmech Offline
#32 Posted:
Joined: 06-17-2016
Posts: 970
Shana and DaMarie have been great when I have made contact...
Best
Q
MACS Offline
#33 Posted:
Joined: 02-26-2004
Posts: 79,593
I don't want to be the one to say I frickin' told you so... well, yeah, I do.

I FRICKIN' TOLD YOU'ZE!!
RoosterCogburn Offline
#34 Posted:
Joined: 09-08-2015
Posts: 24
Thank you Trish. I wish the company would take some lessons from you. Here is a saying I hope headquarters in Denmark learns: "Ta hand om dina kunder och de kommer att ta hand om dig".
KingoftheCove Offline
#35 Posted:
Joined: 10-08-2011
Posts: 7,600
Oh man, sorry to hear just how bad it is..................even worse than I thought.

I think there must be someone who needs to be put on time out................maybe a guy with a good hair cut and a nice suit?
KingoftheCove Offline
#36 Posted:
Joined: 10-08-2011
Posts: 7,600
MACS wrote:
I don't want to be the one to say I frickin' told you so... well, yeah, I do.

I FRICKIN' TOLD YOU'ZE!!

Refresh my memory.
What did you tell us?
MACS Offline
#37 Posted:
Joined: 02-26-2004
Posts: 79,593
KingoftheCove wrote:
Refresh my memory.
What did you tell us?


Basically what Trish posted.

http://www.cigarbid.com/...osts/653705/ORDER-ISSUES
itsawaldo Offline
#38 Posted:
Joined: 09-10-2006
Posts: 4,221
TrishS@CigarBid wrote:
Howdy

I cannot express how sorry I am for causing so much frustration and angst. No banhammers being swung for being frustrated by what appears to be a total black out in communication. That's not the case at all. Here's a little insight.

The CBid ladies are doing their best with a very, very messed up computer system. There are just two people who handle the questions, both on the phone and online. Normally, they're on top of it and you get a response in minutes. However, the new system implementation didn't go as well as planned (how's that for the biggest understatement in the history of mankind???) so they now have to handle about 10x the number of calls and messages they normally do.

There are 120 incoming phone lines. When you get a fast busy, that means they're all tied up with other people, just like you, trying to get in touch with someone. Should they put something on the site? I agree 100% but that's not my call or theirs to make. Should they send out emails? They have been and I have to say those emails get a bit annoying after a while (I get copies of all of them).

I have to say that after 6 years of not needing to contact customer service you might want to give them a little slack. No one is running and hiding in any dark holes (ok guys, take that and run with it) or closets. Shana is here on Sundays and 2 hours before the phones go on each day, trying to get caught up with the messages. DaMarie took a vacation, planned well in advance of the implementation, and couldn't cancel it without some serious financial consequences. So they have another person who is versed in the ways of Cbid working to help Shana out. But with call after call after call after call...well you get the idea, there is no time to answer messages with only 10 seconds before calls.

Its quite daunting and the ladies are handling it as best they can. You'll get your orders - that is a promise. I know I speak for the entire company when I apologize for the failure in communication. We will dig out from this and things will return to normal. Hopefully within the next few weeks, this will be a very bad memory for all of us.

Trish




Great explainton Trish, keep up the good work!

I totally understand your situation, I felt your pain. It's not a fun situation.

When my company upgraded to a new version of SAP in combination of intergrating with sister brands we shut down shipping for over a month due to glitches. When we started shipping, (first month 25% fulfillment), over half were wrong. Back orders disappeared, credit lines went to zero. It was a nightmare that I heard about from my clients hourly.

Best of luck you guys!

KingoftheCove Offline
#39 Posted:
Joined: 10-08-2011
Posts: 7,600
I feel bad for Trish and the ladies........I really do.
But someone pooped the bed, and out of morbid curiosity, I'd still be interested in what went wrong, and why.
In- house types taking on something they were not skilled enough to take on?
Stringers who bamboozled the nice haircut dude, or dudette?
Some Euro boss trying to run this thing from thousands of miles away, with the lowest bid contractors he/ she could find?

Enquiring minds want to know.
elRopo Offline
#40 Posted:
Joined: 02-17-2014
Posts: 905
KingoftheCove wrote:
I feel bad for Trish and the ladies........I really do.
But someone pooped the bed, and out of morbid curiosity, I'd still be interested in what went wrong, and why.
In- house types taking on something they were not skilled enough to take on?
Stringers who bamboozled the nice haircut dude, or dudette?
Some Euro boss trying to run this thing from thousands of miles away, with the lowest bid contractors he/ she could find?

Enquiring minds want to know.

It would be an interesting read I'm sure. Reminds me of a situation I once had to deal with. Large RAID array that stored all our data, couple of terabytes worth. Two of the drives schit the bed simultaneously so I had to restore everything from multiple tape backups which was all we had at the time. It took forever and some stuff was never recovered. That was strictly a hardware problem still I can't help but wonder.
bgz Offline
#41 Posted:
Joined: 07-29-2014
Posts: 13,023
elRopo wrote:
It would be an interesting read I'm sure. Reminds me of a situation I once had to deal with. Large RAID array that stored all our data, couple of terabytes worth. Two of the drives schit the bed simultaneously so I had to restore everything from multiple tape backups which was all we had at the time. It took forever and some stuff was never recovered. That was strictly a hardware problem still I can't help but wonder.


That sucks, don't think I ever had 2 drives in a RAID array crap out at the same time.

elRopo Offline
#42 Posted:
Joined: 02-17-2014
Posts: 905
Yeah, that's kinda the whole point of redundancy but, it can happen unfortunately.
KingoftheCove Offline
#43 Posted:
Joined: 10-08-2011
Posts: 7,600
elRopo wrote:
It would be an interesting read I'm sure. Reminds me of a situation I once had to deal with. Large RAID array that stored all our data, couple of terabytes worth. Two of the drives schit the bed simultaneously so I had to restore everything from multiple tape backups which was all we had at the time. It took forever and some stuff was never recovered. That was strictly a hardware problem still I can't help but wonder.

Western Digitals by chance?
elRopo Offline
#44 Posted:
Joined: 02-17-2014
Posts: 905
Its been a while but I think they were indeed.
ddragggon Offline
#45 Posted:
Joined: 03-13-2008
Posts: 52
TrishS@CigarBid wrote:
Howdy

I cannot express how sorry I am for causing so much frustration and angst. No banhammers being swung for being frustrated by what appears to be a total black out in communication. That's not the case at all. Here's a little insight.

I appreciate hearing from someone who works here! I was positive you'd all ripped all the copper pipes out of the building, and run for mexico by now. I appreciate the work you're putting in to get this fixed. I don't know your exact position in the company, but since you're on the web forums, I'll go ahead and assume you're not "upper management" or "the owner."

Why couldn't the company take responsibility for this on their own, instead of an employee stumbling across this post by happenstance? Whoever is leading this crap show is playing their hand too close to their chest right now. We, the people who send you guys money, need to know whats going on when we send you money, and products do not ship to us. I understand no one likes to put a "we're having trouble" message on their website for fear of driving away new customers, but, how many of these "new" customers are going to actually stick around when shipping times are on par with ordering from mainland china during cyclone season?

On another note, I realize system upgrades go bad. I've been a part of a few that went bad. You know what we did in 4 out of 5 situations? after 48 hours of deadlock not being able to do anything, we fired the database company that claimed their system would be better, and reverted to the old system. This works, unless you tore out the old system with hammers, or the idiot at the top who decided to go with the new system isn't willing to admit how absolutely screwed everything is, and tells you to just make it work.

While it does seem extreme for me to consider cutting ties after 6 years of trouble free service, I don't have any trust that this won't happen again in 6 months when the next system upgrade happens. Upper management has shown they would rather leave everyone hanging in the breeze, than admit they're in trouble. What else are they willing to sweep under the rug instead of addressing like adults? What if they get hacked and lose all of our credit card information? am I going to learn about it a month down the road when my card suddenly picks up a thousand bucks in random charges at a car stereo shop in Maryland? after my information is used to open a series of fake accounts, and used to rack up 6 digits worth of Identity theft debt? What guarantee can be given that this exact scenario won't unfold? I shop here because it's safe and convenient. Convenient just left, and I have serious questions about Safety now.

In the end, it comes down to a lack of communication with us. I'm nowhere near as mad at the fact my stuff is late, as I am at the fact I had to go digging through random forum postings until I managed to get lucky to find out that this isn't just me being screwed around, it's everyone. So, now, I'm thousands of miles from home, and will be away from there for the next 2 weeks, and chances are when I get back, I'll have several hundred dollars of ruined cigars waiting for me on the front porch. What recourse do I have then? call customer service, and ask for a reship? 120 inbound lines, all tied up, with only a handful of people on the answering end, you'll understand where I'm a bit wary.
KingoftheCove Offline
#46 Posted:
Joined: 10-08-2011
Posts: 7,600
You make several legit points here Dragon, without too much whining.
The one that sticks with me is "Safety".
Trish claims our data is safe. I have no reason to not believe HER.

However, I now have very strong reasons not to trust cbid in general, as in upper management.
Given how they've handled themselves in this debacle, if there ever was a data/client info breach, I'm worried about how it would be handled.
I've been a victim of identity theft twice. Once I caught it. The second time my Credit Card Co. caught it. I got off easy both times.
I don't want a third episode.
freedive10 Offline
#47 Posted:
Joined: 03-18-2016
Posts: 5
OK, I'm convinced the sight has robot bidders. CI Candles going for $15!!!! Three different bids! I know people can be dumb but come on!! This has to be a ploy. I'm about to move on from this site. Its just pure comedy at this point. I'm still waiting for delivery on a win almost 1 month ago. No reply after numerous inquiries.
Hank_The_Tank Offline
#48 Posted:
Joined: 11-15-2016
Posts: 3,677
Thanks for the reply Trish. We all appreciate it! Keep up the hard work and hopefully everything gets figured out and settles down soon.
ovid Offline
#49 Posted:
Joined: 01-24-2017
Posts: 141
I got notification WITH tracking number that 2/10 order has shipped. Should be here tomorrow will let y'all know if the sticks are smokable or dried out turd nuggets
ddragggon Offline
#50 Posted:
Joined: 03-13-2008
Posts: 52
KingoftheCove wrote:
You make several legit points here Dragon, without too much whining.

Whining wastes both your time, and mine. if it's annoying, either no one reads it, or only the trolls come out and play... Now if only I weren't so wordy...
Quote:
I've been a victim of identity theft twice. Once I caught it. The second time my Credit Card Co. caught it. I got off easy both times.
I don't want a third episode.

My lil brother got his Identity stolen when he was 18... This pre-dated e-commerce, so not sure where they got his info... Took 2 years to stop new accounts being opened under his name and SSN. Took 4 more years to clear out most of the bogus accounts on his credit, and the rest he just had to wait until 7 years rolled, and they fell off.
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