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Last post 7 years ago by emma447. 35 replies replies.
Receiving Cigars I didn't order, waiting for what I did order
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nickrego Offline
#1 Posted: Mon, Mar 6 2017, 10:50 PM EST
Joined: 09-30-2016
Posts: 1
Very concerned about Cbid. On Feb 28 I ordered a lot of Arganese, 3 days later I received some cigars I didn't order. Although I received all the usual notifications with the correct information on them, the order doesn't show up in my account. Like everyone else, getting a busy signal when I call. Even the parent company CI's phone system is overloaded. Their Free Fall auctions are not work either. I think they are in real technical trouble. They need a better IT Change Management and SDLC process to prevent failures like this. Now we all have to wait it out. No way am I placing a Cbid or CI order until this all flushes out. BTW, they also own Cigar.com, so don't look there for a temporary source.
kennethmgreen Offline
#2 Posted: Mon, Mar 6 2017, 10:58 PM EST
Joined: 12-03-2012
Posts: 5
Yeah, I have an order that shows processing from weeks ago, and received an order that never showed up on My Orders page! Have winning bids that should have shipped but haven't (no order created yet). And have a handful of winning bids scheduled to ship tomorrow. I've submitted to support tickets, neither has been touched. It's really disappointing.

Every other time I've had an issue or contacted Cbid, they have been great. So I will cut them some slack this time. But I do hope they get things sorted.
emma447 Offline
#3 Posted: Mon, Mar 6 2017, 11:17 PM EST
Joined: 12-29-2016
Posts: 49
I have an order for about $200 that I've been charged for that one single cigar was delivered on and I have been waiting on the rest since Feb 2nd, and I tried 15 times to get through to CBid today. I've turned it over to my credit card company at this point. So sad.

Well, about this time all the so called vets should be coming in telling us all to eff off and making fun of us for not having massive stock piles of cigars. In 3, 2, 1....
KingoftheCove Offline
#4 Posted: Mon, Mar 6 2017, 11:19 PM EST
Joined: 10-08-2011
Posts: 7,631
There's quite a few threads on this sore topic.
The software upgrade went sideways................then fell off a cliff.
A week ago I, like several of the more forgiving FOGs here, would have told you not to worry, things will be fine soon.

Now? I'm not sure what to think.
But I'll go ahead and say this...
If they drop this Forum...........that will be a bad sign.
KingoftheCove Offline
#5 Posted: Mon, Mar 6 2017, 11:25 PM EST
Joined: 10-08-2011
Posts: 7,631
emma447 wrote:
I have an order for about $200 that I've been charged for that one single cigar was delivered on and I have been waiting on the rest since Feb 2nd, and I tried 15 times to get through to CBid today. I've turned it over to my credit card company at this point. So sad.

Well, about this time all the so called vets should be coming in telling us all to eff off and making fun of us for not having massive stock piles of cigars. In 3, 2, 1....

Well of course that's gonna happen Emma!
Geez........learn to read a fuggin room! This is fifth grade!

By the way, having at least a little bit of backup with respect to a cigar stash is always a good idea.............for many reasons..........not just to protect yourself from running out in the event of a missed shipment or two.
emma447 Offline
#6 Posted: Tue, Mar 7 2017, 1:03 AM EST
Joined: 12-29-2016
Posts: 49
KingoftheCove wrote:
Well of course that's gonna happen Emma!
Geez........learn to read a fuggin room! This is fifth grade!

By the way, having at least a little bit of backup with respect to a cigar stash is always a good idea.............for many reasons..........not just to protect yourself from running out in the event of a missed shipment or two.


I know, but I am a younger woman, trying to put herself through med school, I don't have the money for a stash and the few times a year I can afford a few sticks is a blessing. Spring Break is almost here and I just wanted to relax around the house (it was 65 here in Minnesota today!), smoke cigars, watch hockey, and do some spring cleaning. Now it looks like that is out. If I could just get my damn money back I could go elsewhere, but with med school I am on the strictest of strict budgets.
24132413 Offline
#7 Posted: Tue, Mar 7 2017, 1:56 AM EST
Joined: 01-25-2017
Posts: 556
I would think you would be HAPPY. Any cigars they would send you have to be BETTER then Arganese, LOL. Just sayin'!
tamapatom Offline
#8 Posted: Tue, Mar 7 2017, 2:54 AM EST
Joined: 03-19-2015
Posts: 7,381
Reason for lack of apparent concern here?

A lot of folks on this forum secretly want an excuse to stop binge buying - so are happy for a reason not to buy! This site (as opposed to cigars themselves) can be addicting. "Ooo....oooo........don't need more cigars but I can't pass up THAT deal".

However, the increasing number of FOGs chiming in about this F up is a sign that patience is wearing thin.
hnixon12 Offline
#9 Posted: Tue, Mar 7 2017, 7:49 AM EST
Joined: 04-20-2009
Posts: 2,876
emma447 wrote:
I have an order for about $200 that I've been charged for that one single cigar was delivered on and I have been waiting on the rest since Feb 2nd, and I tried 15 times to get through to CBid today. I've turned it over to my credit card company at this point. So sad.

Well, about this time all the so called vets should be coming in telling us all to eff off and making fun of us for not having massive stock piles of cigars. In 3, 2, 1....



$200 for cigars isnt exactly a strict budget, thats a fair amount of sticks from cbid
gummy jones Offline
#10 Posted: Tue, Mar 7 2017, 8:12 AM EST
Joined: 07-06-2015
Posts: 7,969
emma447 wrote:
I have an order for about $200 that I've been charged for that one single cigar was delivered on and I have been waiting on the rest since Feb 2nd, and I tried 15 times to get through to CBid today. I've turned it over to my credit card company at this point. So sad.

Well, about this time all the so called vets should be coming in telling us all to eff off and making fun of us for not having massive stock piles of cigars. In 3, 2, 1....


emma
i would be frustrated as well
i think many of us are
it is easiest to have faith that things will be corrected when you have a larger sample size
they will make it right
chazzeric Offline
#11 Posted: Tue, Mar 7 2017, 10:19 AM EST
Joined: 03-06-2014
Posts: 32
ram27bat I just cancelled an order with ci . But cigarbid is a little better. I received my cutters from them. Just hope my cigars arrive this week hopefully. Arganese is a great cigar for the money maduro my favorite. For a cheapskate like me
chazzeric Offline
#12 Posted: Tue, Mar 7 2017, 10:20 AM EST
Joined: 03-06-2014
Posts: 32
ram27bat I just cancelled an order with ci . But cigarbid is a little better. I received my cutters from them. Just hope my cigars arrive this week hopefully. Arganese is a great cigar for the money maduro my favorite. For a cheapskate like me
elRopo Offline
#13 Posted: Tue, Mar 7 2017, 10:49 AM EST
Joined: 02-17-2014
Posts: 905
chazzeric wrote:
ram27bat I just cancelled an order with ci . But cigarbid is a little better. I received my cutters from them. Just hope my cigars arrive this week hopefully. Arganese is a great cigar for the money maduro my favorite. For a cheapskate like me

Do you talk like a pirate when you smoke them? Aaarrrgh!
kennethmgreen Offline
#14 Posted: Tue, Mar 7 2017, 11:28 AM EST
Joined: 12-03-2012
Posts: 5
I just got an order notification email, so I'm hopeful. It sucks waiting on cigars. But I've been using Cbid for years, and they have always made things right. I can't imagine they are unaware how damaging this is to their reputation. Seeing all the posts on the forum and reading about the phone calls tell me that my bitching isn't going to solve anything, so I will simply wait and hope things get resolved soon. I have cigars to smoke, and can stock up at local shop if necessary. This situation doesn't seem good, but I cannot ignore the years of excellent service from this company.
bgz Offline
#15 Posted: Tue, Mar 7 2017, 11:43 AM EST
Joined: 07-29-2014
Posts: 13,023
emma447 wrote:
I know, but I am a younger woman, trying to put herself through med school, I don't have the money for a stash and the few times a year I can afford a few sticks is a blessing. Spring Break is almost here and I just wanted to relax around the house (it was 65 here in Minnesota today!), smoke cigars, watch hockey, and do some spring cleaning. Now it looks like that is out. If I could just get my damn money back I could go elsewhere, but with med school I am on the strictest of strict budgets.


You're a young woman going to med school and you smoke cigars?!?!?!

You're a keeper, lol.
octavup Offline
#16 Posted: Tue, Mar 7 2017, 12:06 PM EST
Joined: 12-25-2010
Posts: 57
emma447 wrote:
I have an order for about $200 that I've been charged for that one single cigar was delivered on and I have been waiting on the rest since Feb 2nd, and I tried 15 times to get through to CBid today. I've turned it over to my credit card company at this point. So sad.

Well, about this time all the so called vets should be coming in telling us all to eff off and making fun of us for not having massive stock piles of cigars. In 3, 2, 1....


For those on the Forum whose only solution to this problem is to have a massive stockpile, my question is how much is enough? My guess is the smartass answers will follow this, but seriously, it has been over a month since this shipping SNAFU started and it appears it won't be ending any time soon.

Look, I am all for large stashes. I make custom humidors and would like nothing better than to sell all you guys with big stashes large custom humidors. But that is not the point. The point is there is a major problem at CI/Cbid. They are charging for merchandize they are not providing and they are non-responsive to inquiries.

In this regard, I have two questions. First of all, is it legal for them to charge a credit card before the merchandise is shipped? Secondly, has anyone visited any of the CI retail stores to get any information on the situation as well as see if the retail stores are low on inventory?
dstieger Offline
#17 Posted: Tue, Mar 7 2017, 12:12 PM EST
Joined: 06-22-2007
Posts: 10,889
octavup wrote:
First of all, is it legal for them to charge a credit card before the merchandise is shipped?


Maybe you're on to something here. Rfenst? pacman? I think we have the makings of a really nice class action suit....starting with Amazon...and EVERY other telephone/online retailer and service provider that I've ever done business with......let's get this ball rolling
defk3000 Offline
#18 Posted: Tue, Mar 7 2017, 12:20 PM EST
Joined: 01-30-2017
Posts: 20
It's not legal. It's essentially stealing because they are not providing the goods or services that have been paid for. You can get your money back by filling a dispute with the credit card company. Tell them you have attempted to contact Thor vendor several times. They will give you a refund after a couple of days. Once they attempt to contact the vendor themselves.
NapalmMan67 Offline
#19 Posted: Tue, Mar 7 2017, 12:26 PM EST
Joined: 05-22-2015
Posts: 2,514
emma447 wrote:
I know, but I am a younger woman, trying to put herself through med school, I don't have the money for a stash and the few times a year I can afford a few sticks is a blessing. Spring Break is almost here and I just wanted to relax around the house (it was 65 here in Minnesota today!), smoke cigars, watch hockey, and do some spring cleaning. Now it looks like that is out. If I could just get my damn money back I could go elsewhere, but with med school I am on the strictest of strict budgets.



Hmmm... younger woman, likes cigars and hockey, land of 10,000 lakes. May have potential.


.
emma447 Offline
#20 Posted: Tue, Mar 7 2017, 12:32 PM EST
Joined: 12-29-2016
Posts: 49
hnixon12 wrote:
$200 for cigars isnt exactly a strict budget, thats a fair amount of sticks from cbid


I had some good sticks in there too!

* My Father Lancero
* Herrera Estelli Nortenio
* La Imperiosa Corona Gorda
* My Father Connecticut Corona Gorda
* Undercown Corona Viva!
* Olvia V
* Olivia Master Blends III

And one of my favs, Diamond Crown Maximus
99cobra2881 Offline
#21 Posted: Tue, Mar 7 2017, 12:58 PM EST
Joined: 11-19-2013
Posts: 2,472
emma447 wrote:
I had some good sticks in there too!

* My Father Lancero
* Herrera Estelli Nortenio
* La Imperiosa Corona Gorda
* My Father Connecticut Corona Gorda
* Undercown Corona Viva!
* Olvia V
* Olivia Master Blends III

And one of my favs, Diamond Crown Maximus


Do you also own a boat? I like fishing
bgz Offline
#22 Posted: Tue, Mar 7 2017, 1:04 PM EST
Joined: 07-29-2014
Posts: 13,023
emma447 wrote:
I had some good sticks in there too!

* My Father Lancero
* Herrera Estelli Nortenio
* La Imperiosa Corona Gorda
* My Father Connecticut Corona Gorda
* Undercown Corona Viva!
* Olvia V
* Olivia Master Blends III

And one of my favs, Diamond Crown Maximus


OMFG, if I wasn't married, I would be trying to court you right now.


Edit:

Wait, never mind, you would probably smoke up my stash.
opelmanta1900 Offline
#23 Posted: Tue, Mar 7 2017, 1:28 PM EST
Joined: 01-10-2012
Posts: 13,954
emma447 wrote:
I know, but I am a younger woman, trying to put herself through med school, I don't have the money for a stash and the few times a year I can afford a few sticks is a blessing. Spring Break is almost here and I just wanted to relax around the house (it was 65 here in Minnesota today!), smoke cigars, watch hockey, and do some spring cleaning. Now it looks like that is out. If I could just get my damn money back I could go elsewhere, but with med school I am on the strictest of strict budgets.

holy sh*t, how did I miss this?







LIAR
dstieger Offline
#24 Posted: Tue, Mar 7 2017, 1:31 PM EST
Joined: 06-22-2007
Posts: 10,889
LGCGirl?
bgz Offline
#25 Posted: Tue, Mar 7 2017, 1:40 PM EST
Joined: 07-29-2014
Posts: 13,023
opelmanta1900 wrote:

LIAR



I don't know if she's lying...

I think you may be expecting this: https://goo.gl/mJB77h

Or maybe even this: https://goo.gl/tViggf

When in reality, what you're really getting is this: https://goo.gl/W17jZr
Stinkdyr Offline
#26 Posted: Tue, Mar 7 2017, 1:42 PM EST
Joined: 06-16-2009
Posts: 9,948
emma447 wrote:
I know, but I am a younger woman, trying to put herself through med school, I don't have the money for a stash and the few times a year I can afford a few sticks is a blessing. Spring Break is almost here and I just wanted to relax around the house (it was 65 here in Minnesota today!), smoke cigars, watch hockey, and do some spring cleaning. Now it looks like that is out. If I could just get my damn money back I could go elsewhere, but with med school I am on the strictest of strict budgets.


You wrote:
Hmmm... younger woman, likes cigars and hockey, land of 10,000 lakes. May have potential.




You forgot to add.........."Please send photo of boat and motor."


Herfing

opelmanta1900 Offline
#27 Posted: Tue, Mar 7 2017, 1:47 PM EST
Joined: 01-10-2012
Posts: 13,954
bgz wrote:
I don't know if she's lying...

I think you may be expecting this: https://goo.gl/mJB77h

Or maybe even this: https://goo.gl/tViggf

When in reality, what you're really getting is this: https://goo.gl/W17jZr


kinda have a policy of not opening links from this forum... especially when the word "goo" appears in the link...
bgz Offline
#28 Posted: Tue, Mar 7 2017, 2:17 PM EST
Joined: 07-29-2014
Posts: 13,023
opelmanta1900 wrote:
kinda have a policy of not opening links from this forum... especially when the word "goo" appears in the link...


Come on sally, just click the links already.
Pudding Mittens Offline
#29 Posted: Tue, Mar 7 2017, 2:48 PM EST
Joined: 08-15-2016
Posts: 1,291
24132413 wrote:
I would think you would be HAPPY. Any cigars they would send you have to be BETTER then Arganese, LOL. Just sayin'!

Arganese Habanos or Maduros at around 65-80 cents each (what I paid for mine on CBID) are great for situations where you're distracted doing someting else and can't concentrate fully on the cigar, so you don't need a high-end complexity level because you don't have the attention to appreciate it.

Of course, I let mine sit for years before smoking them, which helps a great deal! Herfing
.
mikey1597 Offline
#30 Posted: Tue, Mar 7 2017, 3:22 PM EST
Joined: 05-18-2007
Posts: 14,162
emma447 wrote:
I had some good sticks in there too!

* My Father Lancero
* Herrera Estelli Nortenio
* La Imperiosa Corona Gorda
* My Father Connecticut Corona Gorda
* Undercown Corona Viva!
* Olvia V
* Olivia Master Blends III

And one of my favs, Diamond Crown Maximus




Good to know
emma447 Offline
#31 Posted: Tue, Mar 7 2017, 5:18 PM EST
Joined: 12-29-2016
Posts: 49
99cobra2881 wrote:
Do you also own a boat? I like fishing


Nah, I'm more of a Lake of the Woods ice fishing girl. Case of Grain Belt and a few cigars. Nothing like hearing the ice crackle when you're 9 miles out.
tonygraz Offline
#32 Posted: Tue, Mar 7 2017, 9:32 PM EST
Joined: 08-11-2008
Posts: 20,230
Great Belt - that may be the worst beer ever made !
calluci Offline
#33 Posted: Tue, Mar 7 2017, 11:20 PM EST
Joined: 01-29-2014
Posts: 14
Wow........grain belt even. Live premium and nordeast ! I'm here in minnesnowta as well..... let's go fishin !!!!
calluci Offline
#34 Posted: Tue, Mar 7 2017, 11:22 PM EST
Joined: 01-29-2014
Posts: 14
I mean I love grain belt.......not quite live for it yet
emma447 Offline
#35 Posted: Wed, Mar 8 2017, 2:59 AM EST
Joined: 12-29-2016
Posts: 49
tonygraz wrote:
Great Belt - that may be the worst beer ever made !


You're dead to me.Not talking
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