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All communications down...time to make a decision
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LawOfMD Offline
#1 Posted: Mon, Mar 6 2017, 11:56 AM EST
Joined: 02-10-2017
Posts: 86
With about $1500 worth of merch in my que since 2/10 and not one word on the status despite an inquiry via email sent last week, I decided to call the 1-800 number for the first time this morning to see if I could get some info.

The number is down (fast paced busy signal). I also tried calling CI customer service number to maybe backdoor into CBid. Also down. I'm guessing this is not news to some of you?

This is bad for any company but seems inexcusable for a billion dollar conglomerate, right?

This smacks of a company imploding on itself and sinking. Is the end near?

I know this company has been very good to a lot of veterans here and your loyalty runs very very deep. I get it. You don't like bidding competition. I get it. But can even you VOTL's all still say with confidence that this will all truly get sorted out and soon?

Are there any true Cbid insiders on this forum that can at least say:

1) No, the company is absolutely not folding (and you know the because...x & y)

2) The company WILL catch up AND get the orders right and not create a huge domino effect of customers trying to call back to sort out errors in shipping contents but getting only a busy signal.

Without this assurance, there's not much choice but to call my CC company and contest current charges (i'd call this breach of contract) and block any further and try starting again somewhere else. I am really bummed about this because I want to like this company and I spent a lot of research and time building this $1500 worth of orders. Spring is coming fast and now that I have decided to become a regular cigar smoker, I need a good rotation of gars rested up in time for smoking season. Tick tock.
dstieger Offline
#2 Posted: Mon, Mar 6 2017, 12:08 PM EST
Joined: 06-22-2007
Posts: 10,889
Grandmaternity leave?
opelmanta1900 Offline
#3 Posted: Mon, Mar 6 2017, 12:11 PM EST
Joined: 01-10-2012
Posts: 13,954
I hate to be "that guy" but i say it's high time we round up a posse!
Thunder.Gerbil Offline
#4 Posted: Mon, Mar 6 2017, 12:45 PM EST
Joined: 11-02-2006
Posts: 121,359
I put in an order for some cutters through CI back on 10 February. It took until the 23rd before they shipped. Not a big deal as I have plenty, but normally they ship within a few days. I can only guess that with a warehouse the size of 2.5 football fields and UPS dropping off and picking up multiple 28' & 45' trailers per day, their order volume is staggering and it's simply going to take a while to dig out from the software fiasco.

BTW, fast busy means circuit trouble, in this case, my guess is that it's overloaded with calls.

Not everyone can be as streamlined as Amazon, but, in the past, for the most part, they have shown that they want to do the right thing.

Can't advise you on what to do. That's up to you.
dstieger Offline
#5 Posted: Mon, Mar 6 2017, 1:25 PM EST
Joined: 06-22-2007
Posts: 10,889
I have multiple experiences with warehouse/storage/distribution side of big IT upgrades and conversions. Two, in particular, took months to fully recover. But, others were nearly seemless.

As someone (ones?) mentioned earlier, thorough testing of every application with REAL data in a test environment goes a long ways. Also, suspending orders for a day or two at update go-live can be a huge help. CBID customer service has always been outstanding. In fact, there have been a number of very bad warehouse ops periods, in which, I believe CS actually saved cbid by making up for the negatives. I have no doubt they are doing what they can, but TG is undoubtedly correct that the volume of complaints/inquiries has overwhelmed..the phones, the email, the people...
Stinkdyr Offline
#6 Posted: Mon, Mar 6 2017, 1:36 PM EST
Joined: 06-16-2009
Posts: 9,948
opelmanta1900 wrote:
I hate to be "that guy" but i say it's high time we round up a posse!


Dangnabbit! Now somebody's gotta go back and get a whole shytload of dimes!

fog
ovid Offline
#7 Posted: Mon, Mar 6 2017, 1:37 PM EST
Joined: 01-24-2017
Posts: 141
The volume of complaints would go down considerably if they would simply post on this forum and keep us updated. They could also set up a robo call system to notify customers with delayed orders that they apologize etc etc this non communication is more than frustrating it's a complete disregard for customers cbid and cint'l will lose customers and it could all be avoided with showing some respect for us by communicating
madspackler Offline
#8 Posted: Mon, Mar 6 2017, 1:38 PM EST
Joined: 03-07-2000
Posts: 3,608
I placed a simple order with the Mothership last week Thursday. It shipped a day later. Got a " your order is shipping soon" email the day after the shipping confirm. Will see when I receive the goods.
opelmanta1900 Offline
#9 Posted: Mon, Mar 6 2017, 2:39 PM EST
Joined: 01-10-2012
Posts: 13,954
Stinkdyr wrote:
Dangnabbit! Now somebody's gotta go back and get a whole shytload of dimes!

fog

Slim Pickins was born and raised in my little town, Kingsburg!
MACS Offline
#10 Posted: Mon, Mar 6 2017, 2:48 PM EST
Joined: 02-26-2004
Posts: 79,741
dstieger wrote:
I have multiple experiences with warehouse/storage/distribution side of big IT upgrades and conversions. Two, in particular, took months to fully recover. But, others were nearly seemless.

As someone (ones?) mentioned earlier, thorough testing of every application with REAL data in a test environment goes a long ways. Also, suspending orders for a day or two at update go-live can be a huge help. CBID customer service has always been outstanding. In fact, there have been a number of very bad warehouse ops periods, in which, I believe CS actually saved cbid by making up for the negatives. I have no doubt they are doing what they can, but TG is undoubtedly correct that the volume of complaints/inquiries has overwhelmed..the phones, the email, the people...


I made the same point... They got tsunami'ed by this. The tidal wave of complaints crashed over 'em and they're buried.

Perhaps this would be a good time to slip some nip past the oink censors?
KingoftheCove Offline
#11 Posted: Mon, Mar 6 2017, 2:51 PM EST
Joined: 10-08-2011
Posts: 7,631
dstieger wrote:
I have multiple experiences with warehouse/storage/distribution side of big IT upgrades and conversions. Two, in particular, took months to fully recover. But, others were nearly seemless.


What?!
That's NOT what I heard!

I think...................you may be....................................a liar.
KingoftheCove Offline
#12 Posted: Mon, Mar 6 2017, 2:53 PM EST
Joined: 10-08-2011
Posts: 7,631
MACS wrote:
I made the same point... They got tsunami'ed by this. The tidal wave of complaints crashed over 'em and they're buried.

Perhaps this would be a good time to slip some nip past the oink censors?

Good luck with that....
gummy jones Offline
#13 Posted: Mon, Mar 6 2017, 3:18 PM EST
Joined: 07-06-2015
Posts: 7,969
won two boxes
had them ship two days later rather than that day
received them in 3-4 days shipping time rather than the standard 2 days
life went on

not trying to be a jerk, but if you dont believe that this company is the best option for your money then certainly move on
i dont think anyone would fault ya
if you want someone to say "there there" and pat ya on the back then we will as we are all pretty pleased with this place
99cobra2881 Offline
#14 Posted: Mon, Mar 6 2017, 3:31 PM EST
Joined: 11-19-2013
Posts: 2,472
It's the Russians fault, I saw it on CNN.
deanstogie Offline
#15 Posted: Mon, Mar 6 2017, 5:35 PM EST
Joined: 03-17-2010
Posts: 12
I placed an order two weeks ago with the mothership and received a notice of "shipping soon" two days after delivery.
tonygraz Offline
#16 Posted: Mon, Mar 6 2017, 5:51 PM EST
Joined: 08-11-2008
Posts: 20,230
I've never received an email from CBID telling me my order shipped or anything else other than the standard ad emails. They are just shipped and get her in 1-3 business days.
LawOfMD Offline
#17 Posted: Mon, Mar 6 2017, 6:25 PM EST
Joined: 02-10-2017
Posts: 86
MACS wrote:
I made the same point... They got tsunami'ed by this. The tidal wave of complaints crashed over 'em and they're buried.

Perhaps this would be a good time to slip some nip past the oink censors?


Here you go.

http://imgur.com/gallery/b2OFU
qmech Offline
#18 Posted: Mon, Mar 6 2017, 6:40 PM EST
Joined: 06-17-2016
Posts: 970
I received partial shipments..... 2box 5 cigar samplers and a cigar case... only a fraction of what was ordered but still something..
Q.
PS My order was fairly large...
AttrezzO Offline
#19 Posted: Mon, Mar 6 2017, 6:58 PM EST
Joined: 09-19-2008
Posts: 15
Could have ALLL been avoided if they put up a page on cbids main page "We will be down for maintenance on MM//DD//YY to MM//DD//YY. Why did they fiddle with things wile everything's operating... Fishy...
opelmanta1900 Offline
#20 Posted: Mon, Mar 6 2017, 7:39 PM EST
Joined: 01-10-2012
Posts: 13,954
All signs point to a ponzi scheme if ya ask me...
SteveS Offline
#21 Posted: Mon, Mar 6 2017, 9:07 PM EST
Joined: 01-13-2002
Posts: 8,751
AttrezzO wrote:
Could have ALLL been avoided if they put up a page on cbids main page "We will be down for maintenance on MM//DD//YY to MM//DD//YY. Why did they fiddle with things wile everything's operating... Fishy...


Actually, they DID do that ... their problem occurred AFTER they brought it back up ...
nnightmar Offline
#22 Posted: Mon, Mar 6 2017, 10:26 PM EST
Joined: 03-31-2009
Posts: 10,707
And nobody thought to update the page again?
elRopo Offline
#23 Posted: Mon, Mar 6 2017, 11:20 PM EST
Joined: 02-17-2014
Posts: 905
nnightmar wrote:
And nobody thought to update the page again?

What has happened is obvious to me, SkyNet has become self aware and is in the process of destroying humanity. Where is John Connor???
24132413 Offline
#24 Posted: Tue, Mar 7 2017, 1:58 AM EST
Joined: 01-25-2017
Posts: 556
I cannot imagine why they believed a so called UPGRADE was necessary, but I do believe over the next few months they WILL correct all the lame ass problems that this has caused.
tamapatom Offline
#25 Posted: Tue, Mar 7 2017, 2:58 AM EST
Joined: 03-19-2015
Posts: 7,381
Is "upgrade" a code word for " found a cheaper Web hosting and support subcontractor who promised the same quality for less"?
QMPASH Offline
#26 Posted: Tue, Mar 7 2017, 3:26 AM EST
Joined: 03-15-2011
Posts: 897
Their "sister-company" at the same address, but with a different name, has the exact same problem, so I assume their computers can "talk" to each other and exchange information.
I got so disgusted I tried to 1) cancel the order and get a refund or 2) exchange what I had ordered for an equivalent cigar. Turns out I could do neither. 2 reps lied to me on the phone by telling me that it would be or had been shipped. Nor can I get any idea of when it will actually be shipped. 5 calls and 3 weeks later, I am still waiting.
What a way to run a railroad.
Abrignac Offline
#27 Posted: Tue, Mar 7 2017, 7:23 AM EST
Joined: 02-24-2012
Posts: 17,261
LawOfMD wrote:
With about $1500 worth of merch in my que since 2/10 and not one word on the status despite an inquiry via email sent last week, I decided to call the 1-800 number for the first time this morning to see if I could get some info.

The number is down (fast paced busy signal). I also tried calling CI customer service number to maybe backdoor into CBid. Also down. I'm guessing this is not news to some of you?

This is bad for any company but seems inexcusable for a billion dollar conglomerate, right?

This smacks of a company imploding on itself and sinking. Is the end near?

I know this company has been very good to a lot of veterans here and your loyalty runs very very deep. I get it. You don't like bidding competition. I get it. But can even you VOTL's all still say with confidence that this will all truly get sorted out and soon?

Are there any true Cbid insiders on this forum that can at least say:

1) No, the company is absolutely not folding (and you know the because...x & y)

2) The company WILL catch up AND get the orders right and not create a huge domino effect of customers trying to call back to sort out errors in shipping contents but getting only a busy signal.

Without this assurance, there's not much choice but to call my CC company and contest current charges (i'd call this breach of contract) and block any further and try starting again somewhere else. I am really bummed about this because I want to like this company and I spent a lot of research and time building this $1500 worth of orders. Spring is coming fast and now that I have decided to become a regular cigar smoker, I need a good rotation of gars rested up in time for smoking season. Tick tock.



Don't go away mad, just go away.
LawOfMD Offline
#28 Posted: Tue, Mar 7 2017, 8:23 AM EST
Joined: 02-10-2017
Posts: 86
Abrignac wrote:
Don't go away mad, just go away.
No, please, anything but that... hanging out with the dippy fifth graders who dominate this forum is so intellectually stimulating.
tonygraz Offline
#29 Posted: Tue, Mar 7 2017, 8:51 AM EST
Joined: 08-11-2008
Posts: 20,230
Hey Q - long time no see. You could make a road trip to CI and confront them in person. The worst thing about this I.T. disaster is the inflow of new posters who think 5th graders are intellectually stimulating. The way bidding has gone so high has stopped me from bidding.
ovid Offline
#30 Posted: Tue, Mar 7 2017, 8:58 AM EST
Joined: 01-24-2017
Posts: 141
It seems like cbid has adopted the strategy of shipping out new orders on schedule while chipping away at the backlog
Ok if that what they are doing. I just can't understand why the hell they don't tell us what they're doing
Ps. If Amazon gets wind of this cluster fart ......
LawOfMD Offline
#31 Posted: Tue, Mar 7 2017, 10:03 AM EST
Joined: 02-10-2017
Posts: 86
tonygraz wrote:
Hey Q - long time no see. You could make a road trip to CI and confront them in person. The worst thing about this I.T. disaster is the inflow of new posters who think 5th graders are intellectually stimulating. The way bidding has gone so high has stopped me from bidding.
...Says the mentally challenged 5th grader as he hops off the short bus. No Spaz, for the 6th time, I have not seen your baseball!
Jim Groot Offline
#32 Posted: Tue, Mar 7 2017, 10:16 AM EST
Joined: 04-07-2012
Posts: 1
I am in the same boat. Also same with Cigar.Com. Are the companies tied together
elRopo Offline
#33 Posted: Tue, Mar 7 2017, 10:33 AM EST
Joined: 02-17-2014
Posts: 905
Jim Groot wrote:
I am in the same boat. Also same with Cigar.Com. Are the companies tied together

SkyNet is now in control.
sd72 Offline
#34 Posted: Tue, Mar 7 2017, 10:42 AM EST
Joined: 03-09-2011
Posts: 9,600
Now I feel ripped off. I never got to attend the 5th grade.
NapalmMan67 Offline
#35 Posted: Tue, Mar 7 2017, 11:24 AM EST
Joined: 05-22-2015
Posts: 2,514
elRopo wrote:
What has happened is obvious to me, SkyNet has become self aware and is in the process of destroying humanity. Where is John Connor???



I work with John Connor, he's in his office, I just spoke with him. Didn't mention SkyNet though... Think


I also work with Charlie Brown. Blink
RMAN4443 Offline
#36 Posted: Tue, Mar 7 2017, 1:12 PM EST
Joined: 09-29-2016
Posts: 7,683
NapalmMan67 wrote:
I work with John Connor, he's in his office, I just spoke with him. Didn't mention SkyNet though... Think


I also work with Charlie Brown. Blink

I work with John Healy and John Krassowski, and a bunch of other guys.......they haven'tmentioned Skynet either















Sarcasm
dstieger Offline
#37 Posted: Tue, Mar 7 2017, 1:17 PM EST
Joined: 06-22-2007
Posts: 10,889
RMAN4443 wrote:
I work with John Healy and
Sarcasm


Is he really blind? Or was that just an act for the awful Swayze movie?
opelmanta1900 Offline
#38 Posted: Tue, Mar 7 2017, 1:36 PM EST
Joined: 01-10-2012
Posts: 13,954
sd72 wrote:
Now I feel ripped off. I never got to attend the 5th grade.

don't feel bad... it wasn't that good... that girl I really liked told everyone I was gay cuz I wore a green shirt one day...
RMAN4443 Offline
#39 Posted: Tue, Mar 7 2017, 1:40 PM EST
Joined: 09-29-2016
Posts: 7,683
dstieger wrote:
Is he really blind? Or was that just an act for the awful Swayze movie?

Your thinking of Jeff Healy.......and yes, really blind Herfing
dstieger Offline
#40 Posted: Tue, Mar 7 2017, 1:49 PM EST
Joined: 06-22-2007
Posts: 10,889
Yeah....I was kidding....I was something of a fan...not of Swayze...of Healey...taken too young ....by **** cancer
RMAN4443 Offline
#41 Posted: Tue, Mar 7 2017, 2:01 PM EST
Joined: 09-29-2016
Posts: 7,683
dstieger wrote:
Yeah....I was kidding....I was something of a fan...not of Swayze...of Healey...taken too young ....by **** cancer

Yeah, way to young........did you know the song Angel Eyes was written by John Hiatt? One of the many songs John Hiatt wrote that others have made their own........it's amazing how many there are
sd72 Offline
#42 Posted: Tue, Mar 7 2017, 3:31 PM EST
Joined: 03-09-2011
Posts: 9,600
So, was any decision made yet?
elRopo Offline
#43 Posted: Tue, Mar 7 2017, 4:03 PM EST
Joined: 02-17-2014
Posts: 905
sd72 wrote:
So, was any decision made yet?

"We must endeavor to persevere." - Chief Lone Wattie
emma447 Offline
#44 Posted: Tue, Mar 7 2017, 4:32 PM EST
Joined: 12-29-2016
Posts: 49
sd72 wrote:
Now I feel ripped off. I never got to attend the 5th grade.



My breasts didn't develop until 7th grade, you didn't miss anything.
Hank_The_Tank Offline
#45 Posted: Tue, Mar 7 2017, 4:34 PM EST
Joined: 11-15-2016
Posts: 3,677
emma447 wrote:
My breasts didn't develop until 7th grade, you didn't miss anything.


Anxious
Blink Blink
Applause
Herfing
Abrignac Offline
#46 Posted: Tue, Mar 7 2017, 5:13 PM EST
Joined: 02-24-2012
Posts: 17,261
sd72 wrote:
Now I feel ripped off. I never got to attend the 5th grade.



Went 3 times. Taint missing nothing.
Abrignac Offline
#47 Posted: Tue, Mar 7 2017, 5:13 PM EST
Joined: 02-24-2012
Posts: 17,261
emma447 wrote:
My breasts didn't develop until 7th grade, you didn't miss anything.



Pics or they don't exist.
tonygraz Offline
#48 Posted: Tue, Mar 7 2017, 9:28 PM EST
Joined: 08-11-2008
Posts: 20,230
LawOfMD wrote:
...Says the mentally challenged 5th grader as he hops off the short bus. No Spaz, for the 6th time, I have not seen your baseball!


You must be a real gem at what you do- whatever that is. Maybe you should try for gainful employment.
RMAN4443 Offline
#49 Posted: Wed, Mar 8 2017, 4:00 AM EST
Joined: 09-29-2016
Posts: 7,683
emma447 wrote:
My breasts didn't develop until 7th grade, you didn't miss anything.

My breasts didn't develop until my late 40s.......but I always had nice legs RollEyes
jjanecka Offline
#50 Posted: Wed, Mar 8 2017, 6:13 AM EST
Joined: 12-08-2015
Posts: 4,334
I've always had real perky breasts but my buddy, his flopped down like a 40yo woman's since he was 12.
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