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Last post 7 years ago by opelmanta1900. 91 replies replies.
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ORDER ISSUES
MACS Offline
#1 Posted:
Joined: 02-26-2004
Posts: 79,599
My fellow cigar smokers…

Cigarbid’s recent website maintenance was a complete and utter disaster. Sh*t went horribly, horribly wrong… in fact, it went SO wrong that their Customer Service Department, which is normally their bright, shining star, was so overwhelmed with complaints and questions that they just couldn’t keep up.

If you are having difficulties getting through to them, please be patient. They understand a lot of orders are delayed, partial, or maybe even just plain wrong. Cigarbid has the best Customer Service in the bidness, but even they were not able to keep up with this one…

Rest assured, they are doing everything humanly possible to correct the mistakes, and eventually, they will make it right with you. They always do.

Thank you for your patience and understanding.

Herfing
Thunder.Gerbil Offline
#2 Posted:
Joined: 11-02-2006
Posts: 121,359
Suck-up.
rfenst Offline
#3 Posted:
Joined: 06-23-2007
Posts: 39,112
MACS wrote:
My fellow cigar smokers…

Cigarbid’s recent website maintenance was a complete and utter disaster. Sh*t went horribly, horribly wrong… in fact, it went SO wrong that their Customer Service Department, which is normally their bright, shining star, was so overwhelmed with complaints and questions that they just couldn’t keep up.

If you are having difficulties getting through to them, please be patient. They understand a lot of orders are delayed, partial, or maybe even just plain wrong. Cigarbid has the best Customer Service in the bidness, but even they were not able to keep up with this one…

Rest assured, they are doing everything humanly possible to correct the mistakes, and eventually, they will make it right with you. They always do.

Thank you for your patience and understanding.

Herfing



Shill?
Peckerhead Offline
#4 Posted:
Joined: 05-02-2016
Posts: 479
Liar.
KingoftheCove Offline
#5 Posted:
Joined: 10-08-2011
Posts: 7,603
La Princessa offered him THREE "get out of jail" cards, to post this.
It's what I heard.
That said, Macs would have posted it for one card most likely, he likes the shiny brown nose effect.
KingoftheCove Offline
#6 Posted:
Joined: 10-08-2011
Posts: 7,603
Peckerhead wrote:
Liar.

Pecker!!
You are NOT allowed to steal other people's schtick!
crgcpro Offline
#7 Posted:
Joined: 04-27-2012
Posts: 7,867
Brown Noser
NapalmMan67 Offline
#8 Posted:
Joined: 05-22-2015
Posts: 2,514
Kizz azz.
DrafterX Offline
#9 Posted:
Joined: 10-18-2005
Posts: 98,508
I never got my Obama-phone damnit..!! Mad
gummy jones Offline
#10 Posted:
Joined: 07-06-2015
Posts: 7,969
i was hoping we could get another thread about this
RMAN4443 Offline
#11 Posted:
Joined: 09-29-2016
Posts: 7,683
KingoftheCove wrote:
La Princessa offered him THREE "get out of jail" cards, to post this.
It's what I heard.
That said, Macs would have posted it for one card most likely, he likes the shiny brown nose effect.


Makes everything smell like schit for the rest of the day d'oh! d'oh!
opelmanta1900 Offline
#12 Posted:
Joined: 01-10-2012
Posts: 13,954
KingoftheCove wrote:
Pecker!!
You are NOT allowed to steal other people's schtick!

He might as well keep it.... once he gets his scent on it, I can't take it back...
Speyside Offline
#13 Posted:
Joined: 03-16-2015
Posts: 13,106
Well said MACS.
MACS Offline
#14 Posted:
Joined: 02-26-2004
Posts: 79,599
A banner such as this probably should have been posted on the home page. I figured with all the noobs posting threads complaining about this or that since the "update" debacle... this might shut 'em up.

Suck-up, kiss ass, brown nose, etc... meh. If any of you believe CBid is going to send me even a box of matches, I'd say you're sadly mistaken.

(Thanks, Spey)
Hank_The_Tank Offline
#15 Posted:
Joined: 11-15-2016
Posts: 3,677
I'm just hoping to "accidentally" receive some extra cigars...
DrafterX Offline
#16 Posted:
Joined: 10-18-2005
Posts: 98,508
You'd send them back or offer to pay for them right..?? Huh
opelmanta1900 Offline
#17 Posted:
Joined: 01-10-2012
Posts: 13,954
Not if they didn't answer their phone!
elRopo Offline
#18 Posted:
Joined: 02-17-2014
Posts: 905
Just placed an order for Padrons and LFDs from the alternate source, we'll see how this goes. Hopefully their servers are not linked.

No, not that alternate source .... The secret one.
Hank_The_Tank Offline
#19 Posted:
Joined: 11-15-2016
Posts: 3,677
opelmanta1900 wrote:
Not if they didn't answer their phone!


Exactly... I would call them or email them to advise them of the mistake. They would obviously have to pay for the shipping to get them back. If they refuse to pay shipping they are mine. In reality I would be hoping they would say to just keep them and not worry about it. A guy can dream.
ZRX1200 Offline
#20 Posted:
Joined: 07-08-2007
Posts: 60,477
Well done MACS, appreciate the personal touches on the agreed terminology.
Mr. Jones Offline
#21 Posted:
Joined: 06-12-2005
Posts: 19,359
Well done MACS.
REALLY

( NOW, WHO PAYS BETTER...
THE SSG
OR
C-BID???)
tailgater Offline
#22 Posted:
Joined: 06-01-2000
Posts: 26,185
I luvs me sum CBid CS, moreso than the next guy.

But this is over the top.


Thanks from an ol'timer.
But man. This is some serious suck up job.

Stinkdyr Offline
#23 Posted:
Joined: 06-16-2009
Posts: 9,948
MACS got a free lighter and ash tray for this gratuitous azzkiss post.
Not to mention the free upgrade to Platinum.....

fog
oldgeezer Offline
#24 Posted:
Joined: 11-19-2011
Posts: 1
Yes, we are all aware of the problems they had and are having. I am scared to bid on anything else until they get this all straightened out. If they can't get the old orders out, how are they going to get any new orders out?
Hank_The_Tank Offline
#25 Posted:
Joined: 11-15-2016
Posts: 3,677
oldgeezer wrote:
Yes, we are all aware of the problems they had and are having. I am scared to bid on anything else until they get this all straightened out. If they can't get the old orders out, how are they going to get any new orders out?


Again, I ordered/won an auction late last week and already got my order this week. No reason to be scared.
JadeRose Offline
#26 Posted:
Joined: 05-15-2008
Posts: 19,525
Wow! I guess I look at it a bit differently. While I'm sorry the CS ladies are taking a beating, this is the business they (CBID) are in. They take orders and ship orders from a website. They do a software upgrade and it goes spectacularly wrong. Tells me their IT dept didn't do enough beta testing. They need to get their $hit together or someone else will. I haven't ordered anything for a long time so this hasn't affected me at all....I'm just saying. Yes, we love them because we love this forum and the ladies, but if I was just buying smokes, this would piss me off and I would be doing exactly what all these people bitching are doing. And then I would tell you to go f*ck yourself for being an obvious shill. Flapper
edin508 Offline
#27 Posted:
Joined: 06-19-2012
Posts: 4,647
JadeRose wrote:
Wow! I guess I look at it a bit differently. While I'm sorry the CS ladies are taking a beating, this is the business they (CBID) are in. They take orders and ship orders from a website. They do a software upgrade and it goes spectacularly wrong. Tells me their IT dept didn't do enough beta testing. They need to get their $hit together or someone else will. I haven't ordered anything for a long time so this hasn't affected me at all....I'm just saying. Yes, we love them because we love this forum and the ladies, but if I was just buying smokes, this would piss me off and I would be doing exactly what all these people bitching are doing. And then I would tell you to go f*ck yourself for being an obvious shill. Flapper


I agree.
strikeanywhere Offline
#28 Posted:
Joined: 01-23-2009
Posts: 358
They must have implemented SAP
RoosterCogburn Offline
#29 Posted:
Joined: 09-08-2015
Posts: 24
Wow, "King of the Cigar Forum" I know your folks are proud.
corey sellers Offline
#30 Posted:
Joined: 08-21-2011
Posts: 10,339
Oh where is com on moron
Whistlebritches Offline
#31 Posted:
Joined: 04-23-2006
Posts: 22,127
When MACS French kisses a bunghole..........the ooooohs and ahhhhhs reverberate across the interwebs.No wonder he's such a hit with the guys over at
E F Hutton.
Jcdawg23 Offline
#32 Posted:
Joined: 08-11-2016
Posts: 58
My order is going on 2 weeks behind my designated shipping date. I waited a week to contact CS, because I had been reading everyone complaining, and everyone complaining about "newbs" complaining. CS answered my call, and was equally frustrated with the problems the website is having. They have also sent me
Updates just about every day. CBid's CS has proven that they care, and that's all you can ask for from any companies CS. All we can do is just wait on things to go back to normal. I'm sure they'll get their stuff together eventually haha
MACS Offline
#33 Posted:
Joined: 02-26-2004
Posts: 79,599
All you haters can kiss my ass. fog
corey sellers Offline
#34 Posted:
Joined: 08-21-2011
Posts: 10,339
Applause
Peckerhead Offline
#35 Posted:
Joined: 05-02-2016
Posts: 479
LMAO
corey sellers Offline
#36 Posted:
Joined: 08-21-2011
Posts: 10,339
That was well said macs
Peckerhead Offline
#37 Posted:
Joined: 05-02-2016
Posts: 479
^He's a well documented liar macs, don't fall for it.
corey sellers Offline
#38 Posted:
Joined: 08-21-2011
Posts: 10,339
Liar
Peckerhead Offline
#39 Posted:
Joined: 05-02-2016
Posts: 479
Beer
MACS Offline
#40 Posted:
Joined: 02-26-2004
Posts: 79,599
(pssst... I am not really outraged. I've been here a long damn time, I knew how these asshats were going to react)

Angel
tonygraz Offline
#41 Posted:
Joined: 08-11-2008
Posts: 20,175
Is this another MACS shenanegan or is this the new 500 ? Where's Ram ?
MACS Offline
#42 Posted:
Joined: 02-26-2004
Posts: 79,599
Minor shenanigans.
frankj1 Offline
#43 Posted:
Joined: 02-08-2007
Posts: 44,211
MACS wrote:
Minor shenanigans.

I'm still getting over you using the squid for bait. I woulda ate it
frankj1 Offline
#44 Posted:
Joined: 02-08-2007
Posts: 44,211
frankj1 wrote:
I'm still getting over you using the squid for bait. I woulda ate it

oooh, creepy thought.
I just thunk of you on your boat catching a 240 lb Jew!
Billscgars Offline
#45 Posted:
Joined: 12-23-2006
Posts: 2
I've been a long time customer and I get no response but an automated reply... waited on the phone over 20 minutes today and never answered ... It's absurd that they're still listing cigars to bid on... Perhaps the most unprofessional thing they could do
KingoftheCove Offline
#46 Posted:
Joined: 10-08-2011
Posts: 7,603
ZRX1200 wrote:
Well done MACS, appreciate the personal touches on the agreed terminology.

Heh!
SMOKEYOU Offline
#47 Posted:
Joined: 10-14-2015
Posts: 2,275
11 years of buying cigars huh?
frankj1 Offline
#48 Posted:
Joined: 02-08-2007
Posts: 44,211
Billscgars wrote:
I've been a long time customer and I get no response but an automated reply... waited on the phone over 20 minutes today and never answered ... It's absurd that they're still listing cigars to bid on... Perhaps the most unprofessional thing they could do

eleven years, first post...give 'em a break dude.
Jcdawg23 Offline
#49 Posted:
Joined: 08-11-2016
Posts: 58
Billscgars wrote:
I've been a long time customer and I get no response but an automated reply... waited on the phone over 20 minutes today and never answered ... It's absurd that they're still listing cigars to bid on... Perhaps the most unprofessional thing they could do

One of my favorite responses to people complaining like this is, "stop bidding then!" We'll enjoy the price drop.
SMOKEYOU Offline
#50 Posted:
Joined: 10-14-2015
Posts: 2,275
frankj1 wrote:
eleven years, first post...give 'em a break dude.


Break issued at your request. Sorry frank.
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