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Last post 4 days ago by tonygraz. 44 replies replies.
Cigarbid.com not shipping my order and will not respond to emails/phone calls.
ericjones40 Offline
#1 Posted:
Joined: 09-01-2016
Posts: 2
Anyone else having an issue with this company. Bid won on 17 March, still shows processing. Sent 2 emails and called 4 times and can't get a response or anyone even answer the phone. Will never buy from again!
cameroon Offline
#2 Posted:
Joined: 04-06-2014
Posts: 485
I've gotten all my orders fine. Must just be you.
namadio Offline
#3 Posted:
Joined: 11-24-2014
Posts: 1,519
So thats where the order I received on 20 March came from! I was wondering why someone would send me cigars meant for Eric Jones. Fortunately they were dog rockets and I flushed them all upon receipt.
SteveS Offline
#4 Posted:
Joined: 01-13-2002
Posts: 8,180
My order shipped yesterday ...
jespear Offline
#5 Posted:
Joined: 03-19-2004
Posts: 6,702
ericjones40 wrote:
Anyone else having an issue with this company. Bid won on 17 March, still shows processing. Sent 2 emails and called 4 times and can't get a response or anyone even answer the phone. Will never buy from again!


This is the first I've heard of anyone having problems with their orders.
Probably just a glitch in the system.
While waiting for your order to be processed, why not read some of the threads here on the forums. d'oh!
burnem2 Offline
#6 Posted:
Joined: 12-23-2009
Posts: 378
They've never really liked answering emails so that's kinda out. I think they can also determine who incoming calls are from so they are probably avoiding you and have pocketed the $29.99 you spend on the bundle of dog rockets.
KingoftheCove Offline
#7 Posted:
Joined: 10-08-2011
Posts: 3,863
ericjones40 wrote:
Anyone else having an issue with this company. Bid won on 17 March, still shows processing. Sent 2 emails and called 4 times and can't get a response or anyone even answer the phone. Will never buy from again!

Eric, read thru the threads. Yes, hundreds, probably thousands of people are having issues with their orders.
Don't blame you for taking your business elsewhere.

I'm afraid to order anything myself..........and I used to buy quite frequently.
Salmoneye Offline
#8 Posted:
Joined: 01-18-2011
Posts: 28
I was feeling kinda down till I read this thread...

My spirits are buoyed...

tonygraz Offline
#9 Posted:
Joined: 08-11-2008
Posts: 8,213
So you called and sent emails and got no response, did you think that they have time to read and react to forum complaints ?
tailgater Offline
#10 Posted:
Joined: 06-01-2000
Posts: 19,127
tonygraz wrote:
So you called and sent emails and got no response, did you think that they have time to read and react to forum complaints ?


None of us have the time to hear whiny complaints, yet that doesn't stop you!
Herfing
tonygraz Offline
#11 Posted:
Joined: 08-11-2008
Posts: 8,213
And now you are whiny.
mikey1597 Offline
#12 Posted:
Joined: 05-18-2007
Posts: 13,947
Hey ericjones, I just called Trish, she's waiting on you to call her,,,,,,,,,,,,,,,, age has privileges.
frankj1 Offline
#13 Posted:
Joined: 02-08-2007
Posts: 15,156
tonygraz wrote:
And now you are whiny.

ya know, sometimes it's playful. ya gotta laff here and there, like in college.
ericjones40 Offline
#14 Posted:
Joined: 09-01-2016
Posts: 2
jespear wrote:
This is the first I've heard of anyone having problems with their orders.
Probably just a glitch in the system.
While waiting for your order to be processed, why not read some of the threads here on the forums. d'oh!

Locs376 Offline
#15 Posted:
Joined: 12-03-2016
Posts: 4
I just got an email that my order from early Feb was just shipped. The ignored all my calls and emails except to send me an automated response that they were updating systems or something. My bet is they were out of stock. I have to say the price was right but I am not impressed by the service or company so far at all.
midmofan Offline
#16 Posted:
Joined: 04-25-2014
Posts: 500
Cannot believe nobody has made any "delivery via United Airlines" jokes yet. Very disappointing....
elRopo Offline
#17 Posted:
Joined: 02-17-2014
Posts: 849
They switched from UPS to OOPS!
bimmer124 Offline
#18 Posted:
Joined: 07-25-2010
Posts: 10
ericjones40 wrote:
Anyone else having an issue with this company. Bid won on 17 March, still shows processing. Sent 2 emails and called 4 times and can't get a response or anyone even answer the phone. Will never buy from again!


Something I think all you non business people are not realizing....this is a sign of cash flow problems. When companies do not have money to pay the bills, they cannot buy nor ship product. Wake up...this is business 101.
ZRX1200 Offline
#19 Posted:
Joined: 07-08-2007
Posts: 45,322
^ you really have no clue what's going on do you.

They changed their software and it was a disaster. You don't fix a cash flow problem by pissing customers off.
qmech Offline
#20 Posted:
Joined: 06-17-2016
Posts: 701
^Yes two large Feb orders still waiting.... Two recent orders unfulfilled....
Q
bimmer124 Offline
#21 Posted:
Joined: 07-25-2010
Posts: 10
ericjones40 wrote:
Anyone else having an issue with this company. Bid won on 17 March, still shows processing. Sent 2 emails and called 4 times and can't get a response or anyone even answer the phone. Will never buy from again!


THAT'S THE SPIRIT!
bimmer124 Offline
#22 Posted:
Joined: 07-25-2010
Posts: 10
ZRX1200 wrote:
^ you really have no clue what's going on do you.

They changed their software and it was a disaster. You don't fix a cash flow problem by pissing customers off.


THE SOFTWARE IS ONLY AS GOOD AS THE PEOPLE WHO INSTALL IT.

THESE TYPE OF EXCUSES CAN ONLY LAST FOR SO LONG.
Sexy6fter Offline
#23 Posted:
Joined: 03-30-2017
Posts: 1
I just received cigars from my feb13th order. Which I completely forgot about. Don't know what's going on but I keep getting charged and refunded for old orders that says is being shipped but haven't showed up. Has anybody else received stale cigars. All the cigars I just received are hard brittle and peeling..
ZRX1200 Offline
#24 Posted:
Joined: 07-08-2007
Posts: 45,322
bimmer134 what business do you run? Because I want to never buy stock in a company who's headed by such a mental midget.

The CS at CI and CBid have a reputation that (before this snafu) was unparalleled, employees who been there don't just go to pot. And they can only do so much when handed a pile of **** and asked to make chicken salad. Did your parents raise you this stupid, or did you get this way at community college?

In advance, your apology is accepted.
SteveS Offline
#25 Posted:
Joined: 01-13-2002
Posts: 8,180
bimmer124 ...

you have accidentally hit your CAPS LOCK key and your messages are appearing in all cap letters ... touch that key again to switch to normal print before you send another message ...
bgz Offline
#26 Posted:
Joined: 07-29-2014
Posts: 3,379
Hey bimmer... you called me out in a PM about having 3k posts?

Don't you have anything better to do than come on this site and piss and moan to anyone who will listen?

Talk about your epic business skills, and how you know how to make better use of your time due to your ancient ass wisdom.

Here I am buddy, take your best verbal shots, because I have to assume that you're old ass is in a walker lugging around an oxygen tank based on your infinite wisdom...

Sitting there hunting and pecking for the "a" key several times in a row because your old senile ass can't remember to look left....

Looks like you found the CAPS lock key... GJ, second coming of George Burns here, except for the whole fame and fortune thing.
frankj1 Offline
#27 Posted:
Joined: 02-08-2007
Posts: 15,156
I heard George Burns' cigars arrived last week.





KingoftheCove Offline
#28 Posted:
Joined: 10-08-2011
Posts: 3,863
frankj1 wrote:
I heard George Burns' cigars arrived last week.






Now that.................that is a low blow.
Heh....
KingoftheCove Offline
#29 Posted:
Joined: 10-08-2011
Posts: 3,863
Back to Bimmer, and other curious noobs.
Yes, cbid is owned by foreigners, STG.
They had a decent 2016............ They have plenty of cash.
Cbid, CI, et al, aren't going anywhere.
This will pass, and we'll tell tall tales about it when we are all REALLY old.
jc2135 Offline
#30 Posted:
Joined: 12-12-2014
Posts: 3
ericjones40 wrote:
Anyone else having an issue with this company. Bid won on 17 March, still shows processing. Sent 2 emails and called 4 times and can't get a response or anyone even answer the phone. Will never buy from again!

jc2135 Offline
#31 Posted:
Joined: 12-12-2014
Posts: 3
Must be something with March 17th. Still waiting for my order from that day also. They don't answer me emails and can't get through on the phone Total BS
SteveS Offline
#32 Posted:
Joined: 01-13-2002
Posts: 8,180
jc2135 wrote:
Must be something with March 17th. Still waiting for my order from that day also. They don't answer me emails and can't get through on the phone Total BS


I placed an order on Saturday, 4/15 ... it filled and shipped on Mon and according to the tracking # I was sent, it is expected to arrive on Thursday, 4/20 ... not bad for being on the left coast ...

You should consider upgrading your membership ...
spaceace99 Offline
#33 Posted:
Joined: 01-31-2017
Posts: 5
Think they were goin through a warehouse shuffle at the time. My order was delayed 2 weeks around the same time. Best bet is to call at 9 a.m. EST when they open. Ask them to waive the shipping fee. They will. Good luck.
jc2135 Offline
#34 Posted:
Joined: 12-12-2014
Posts: 3
Still waiting for my order from 3/17. They don't answer emails and you have to wait about a hour to talk to only 2 people working there. And when u speak to them they do nothing
SteveS Offline
#35 Posted:
Joined: 01-13-2002
Posts: 8,180
jc2135 wrote:
Still waiting for my order from 3/17. They don't answer emails and you have to wait about a hour to talk to only 2 people working there. And when u speak to them they do nothing


I'm sorry, but I don't believe that ... it's simply not within the realm of possibility that you spoke with two different people, neither of whom did anything about the problem you claim to have ...
Redapple Offline
#36 Posted:
Joined: 03-30-2009
Posts: 4
i had a problem with 3 boxes i won.
never shipped after 5 weeks.
I called
they said there was a problem with their new system.
they shipped 2 and I m still waiting on the 3rd.
i trust them.
they ll sort it our eventually.

they DONT RESPOND TO EMAIL.
GOT TO CALL.
1/4 THE TIME I GET A REAL PERSON.
Thunder.Gerbil Offline
#37 Posted:
Joined: 11-02-2006
Posts: 118,606
And the other 3/4 of the time do you get a fake person or a donkey?
tonygraz Offline
#38 Posted:
Joined: 08-11-2008
Posts: 8,213
You can sometimes get a kick out of the donkey.
frankj1 Offline
#39 Posted:
Joined: 02-08-2007
Posts: 15,156
I heard the donkey was female
jespear Offline
#40 Posted:
Joined: 03-19-2004
Posts: 6,702
frankj1 wrote:
I heard the donkey was female


And her husband is an A$$ ! d'oh!
RMAN4443 Offline
#41 Posted:
Joined: 09-29-2016
Posts: 696
jespear wrote:
And her husband is an A$$ ! d'oh!


I think he goes by JackAnxious
tamapatom Offline
#42 Posted:
Joined: 03-19-2015
Posts: 3,631
RMAN4443 wrote:
I think he goes by JackAnxious

Not a nice thing to say about Jack. He posts some really nice pics.
Jac1nto Offline
#43 Posted:
Joined: 02-21-2016
Posts: 1
I just yesterday got info on a box that has been missing for almost two months, despite almost daily requests for info.
tonygraz Offline
#44 Posted:
Joined: 08-11-2008
Posts: 8,213
Jack is back.
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