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Last post 3 days ago by victor809. 71 replies replies.
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Cigarbid Customer Service
JeffD Offline
#51 Posted:
Joined: 03-02-2016
Posts: 8
Still waiting on a paid for order in FEB. Have received two orders since but not that one.
ShanaC@CigarBid Offline
#52 Posted:
Joined: 09-22-2010
Posts: 668
JeffD wrote:
Still waiting on a paid for order in FEB. Have received two orders since but not that one.



Inbox me your info please, include order number if you have one.
victor809 Offline
#53 Posted:
Joined: 10-14-2011
Posts: 12,063
Stop working after 9pm shana....
ShanaC@CigarBid Offline
#54 Posted:
Joined: 09-22-2010
Posts: 668
SteveS wrote:
Well, that's sad to hear ... there should be more, particularly in difficult times such as has been the case lately ... worst of all, that means you're pretty much on your own to provide actual customer service since (unless things have taken a drastic turn in the last 90 days or so) DuhMarie is by and large worthless ... I've had more than one negative experience with her, each of which precedes the current rash of problems and each of which might easily have caused me to become an ex-customer, except that having been around for as long as I have, I realize it's her that's at fault, not CBid and that what she needs is some good ol' fashioned training ...


I'm sorry to hear this.
SteveS Offline
#55 Posted:
Joined: 01-13-2002
Posts: 8,180
ShanaC@CigarBid wrote:
I'm sorry to hear this.


perhaps training has occurred ... I suppose it IS possible, in which case I would apologize ... it's good in the end that I've had as much experience as I've had and recognize that she's an exception, not a rule ...
ShanaC@CigarBid Offline
#56 Posted:
Joined: 09-22-2010
Posts: 668
victor809 wrote:
Stop working after 9pm shana....


Good night Victor
frankj1 Offline
#57 Posted:
Joined: 02-08-2007
Posts: 15,156
Cup Cake Happy Hour...two-fer-one starting at 10:30!
victor809 Offline
#58 Posted:
Joined: 10-14-2011
Posts: 12,063
Get some rest girl. Late night working is for those of us who are old and miserable.
teedubbya Offline
#59 Posted:
Joined: 08-14-2003
Posts: 79,552
The fact they have not at a minimum hired temps during their crisis is a reflection of how they feel about the customer and their front line employees.

Hang in there CS folks.
SmoknZ Offline
#60 Posted:
Joined: 11-08-2007
Posts: 10
My last order they sent the wrong box of cigars. I guess I'll contest the credit card charges if I don't get a reply.
gummy jones Offline
#61 Posted:
Joined: 07-06-2015
Posts: 4,634
SmoknZ wrote:
My last order they sent the wrong box of cigars. I guess I'll contest the credit card charges if I don't get a reply.


so you sent them back?
SmoknZ Offline
#62 Posted:
Joined: 11-08-2007
Posts: 10
No response from CS. No RGA. No return. No Undercrown Corona Dobles.
gummy jones Offline
#63 Posted:
Joined: 07-06-2015
Posts: 4,634
but you said they arent correct and you are challenging the charges
seems the honest thing to do would be to ask for a return shipping label and cancel the charges
but hey, "free" cigars right?
SmoknZ Offline
#64 Posted:
Joined: 11-08-2007
Posts: 10
Gummy, CS hasn't replied and after reading some posts here.....may not.
gummy jones Offline
#65 Posted:
Joined: 07-06-2015
Posts: 4,634
SmoknZ wrote:
Gummy, CS hasn't replied and after reading some posts here.....may not.



do this:
ShanaC@CigarBid wrote:
Inbox me your info please, include order number if you have one.


and hold tight
im sure things will be fine

they have promptly sent me a return shipping label in the past and im sure they will for you too just keep the packaging and box unopened the best you can as returns on open products are a touchy thing (as they cannot be sure how the cigars were or werent cared for)
opelmanta1900 Offline
#66 Posted:
Joined: 01-10-2012
Posts: 4,991
ShanaC@CigarBid wrote:
I'm sorry to hear this.

Steve is probably just bent cuz he doesn't get free cigars from gullible noobs anymore... you and damarie have always done a fine job... and navigating through this fiasco will be a great story to have for future job interviews...

Speaking of which, you should be demanding raises every hour on the hour until this crisis is over... if there are only 2 of you, team up and
threaten a customer service strike until all demands are met...
victor809 Offline
#67 Posted:
Joined: 10-14-2011
Posts: 12,063
Damn libtards always trying to organize the workers... don't listen to him shana... I'm sure you're workload is perfectly acceptable according to the corporate analysis. Maybe they'll send you some cupcakes to help.
qmech Offline
#68 Posted:
Joined: 06-17-2016
Posts: 701
Shana you be da best!!
Q
opelmanta1900 Offline
#69 Posted:
Joined: 01-10-2012
Posts: 4,991
How does that place ship their cupcakes without them getting trashed in transit?
tonygraz Offline
#70 Posted:
Joined: 08-11-2008
Posts: 8,213
They mark the packages "Fresh Manure - Handle with Care. Do not eat- can be fatal.
victor809 Offline
#71 Posted:
Joined: 10-14-2011
Posts: 12,063
Dry ice and plastic covers with cardboard sticks protecting the top.

....And manure... lots of manure...
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