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CigarBid Not Responding
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ThunderbirdDT Offline
#1 Posted: Wed, Mar 15 2017, 8:57 AM EST
Joined: 11-02-2014
Posts: 4
Does anyone know why CigarBid is not responding to emails or answering the phone (or is anyone else experiencing this)?
gummy jones Offline
#2 Posted: Wed, Mar 15 2017, 8:58 AM EST
Joined: 07-06-2015
Posts: 7,969
first ive heard of it
Stinkdyr Offline
#3 Posted: Wed, Mar 15 2017, 8:59 AM EST
Joined: 06-16-2009
Posts: 9,948
Yeh, dunno. Must be your phone.
Take it apart and look for burnt circuits.
Report back here.

Think
ThunderbirdDT Offline
#4 Posted: Wed, Mar 15 2017, 9:00 AM EST
Joined: 11-02-2014
Posts: 4
I have sent 2 emails in the last 5 days with no response and been on hold for over 30 minutes listening to music and being told every 30 seconds "that my call is VERY important to them."
burnem2 Offline
#5 Posted: Wed, Mar 15 2017, 9:04 AM EST
Joined: 12-23-2009
Posts: 628
I heard that they don't like you.
MACS Offline
#6 Posted: Wed, Mar 15 2017, 9:27 AM EST
Joined: 02-26-2004
Posts: 79,776
Awww T-bird. Here's to you, man. Fire it up! Fire it up! Fire it up!
itsawaldo Offline
#7 Posted: Wed, Mar 15 2017, 9:31 AM EST
Joined: 09-10-2006
Posts: 4,221
burnem2 wrote:
I heard that they don't like you.



Wish I had taken the hint years ago, instead I pushed it, came right out and asked them.
Turns out sometimes you don't want to know the answer.....
DMGray Offline
#8 Posted: Wed, Mar 15 2017, 9:48 AM EST
Joined: 01-16-2013
Posts: 6
I have been a customer for over 10 years. They have had some sort of problems since January with the website, email, and shipping on any regular basis. I have called, waited on hold for up to 2 hours to be told its a new system and they have had issues. 2 months and going of "issues". I used to win an auction and it would ship out the next day, like clockwork.
Now? I'm lucky it seems if they ship within 2 weeks of winning the auctions.

I hope they get this resolved soon, my shop down the street keeps seeing more and more of me due to the issues this company is having.
Mr. Jones Offline
#9 Posted: Wed, Mar 15 2017, 9:50 AM EST
Joined: 06-12-2005
Posts: 19,423
^^^ YOUR SHPO MUST PROTECT YOU?
Jcdawg23 Offline
#10 Posted: Wed, Mar 15 2017, 10:02 AM EST
Joined: 08-11-2016
Posts: 58
It surprises me how many people have had an account for 10 years or more, but somehow never found their way to the forums...
DMGray Offline
#11 Posted: Wed, Mar 15 2017, 10:12 AM EST
Joined: 01-16-2013
Posts: 6
Never had a problem to talk about with the company. Just thought I'd check to see if anyone else was having issues as well.
MACS Offline
#12 Posted: Wed, Mar 15 2017, 10:18 AM EST
Joined: 02-26-2004
Posts: 79,776
Jcdawg23 wrote:
It surprises me how many people have had an account for 10 years or more, but somehow never found their way to the forums...


It surprises me how a join date of January 2013 could be 10 years already... 4 years later.

Kinda hard to win auctions if you ain't signed up yet... unless you have multiple accounts under different e-mails.
SteveS Offline
#13 Posted: Wed, Mar 15 2017, 10:22 AM EST
Joined: 01-13-2002
Posts: 8,751
ThunderbirdDT wrote:
Does anyone know why CigarBid is not responding to emails or answering the phone (or is anyone else experiencing this)?


Really? ... they've answered me ... more than once
Jcdawg23 Offline
#14 Posted: Wed, Mar 15 2017, 10:28 AM EST
Joined: 08-11-2016
Posts: 58
MACS wrote:
It surprises me how a join date of January 2013 could be 10 years already... 4 years later.

Kinda hard to win auctions if you ain't signed up yet... unless you have multiple accounts under different e-mails.


Ah, good point. Didn't even look at that. Still surprises me someone has been on this site for so many years and never
found his way to the forums.
Jcdawg23 Offline
#15 Posted: Wed, Mar 15 2017, 10:30 AM EST
Joined: 08-11-2016
Posts: 58
SteveS wrote:
Really? ... they've answered me ... more than once


Same here. I've talked on the phone with Shana twice, and had conversations through email. I had to wait on hold for a little bit, but that's to be expected when everyone and their brother is trying to call at the same time
Hank_The_Tank Offline
#16 Posted: Wed, Mar 15 2017, 11:01 AM EST
Joined: 11-15-2016
Posts: 3,677
OuTrAgE
Stinkdyr Offline
#17 Posted: Wed, Mar 15 2017, 11:06 AM EST
Joined: 06-16-2009
Posts: 9,948
Mr. Jones wrote:
^^^ YOUR SHPO MUST PROTECT YOU?



Dang it Jonesy! You were quick on the draw with that one!

Applause
ThunderbirdDT Offline
#18 Posted: Wed, Mar 15 2017, 12:20 PM EST
Joined: 11-02-2014
Posts: 4
Jcdawg23 wrote:
Same here. I've talked on the phone with Shana twice, and had conversations through email. I had to wait on hold for a little bit, but that's to be expected when everyone and their brother is trying to call at the same time


Thank you for the helpful response. Maybe it is the area I am in or something odd with my email. I will keep trying.
teedubbya Offline
#19 Posted: Wed, Mar 15 2017, 12:47 PM EST
Joined: 08-14-2003
Posts: 95,637
I did a quick search in here, which should be the normal thing to do before posting a first post, but I couldn't find anything. It looks like there are no issues and it is business as usual.
Speyside Offline
#20 Posted: Wed, Mar 15 2017, 12:54 PM EST
Joined: 03-16-2015
Posts: 13,106
Good luck!
RoosterCogburn Offline
#21 Posted: Wed, Mar 15 2017, 1:02 PM EST
Joined: 09-08-2015
Posts: 24
I've been a customer for less than month and all my orders have been processed and shipped. I just received one yesterday... No problems with cbid at all.

jjanecka Offline
#22 Posted: Wed, Mar 15 2017, 1:43 PM EST
Joined: 12-08-2015
Posts: 4,334
Yeah, John Wayne has a point. CBID does their job.
Gspblackchris Offline
#23 Posted: Wed, Mar 15 2017, 2:20 PM EST
Joined: 10-08-2016
Posts: 1
Yeah I have been trying to get ahold of them for two months now 7 emails and two or three phone calls a day can even get through with no response I really don't care how many of you trolls say that they get back to you on it whenever I'm pretty much done with cigarbid as soon as they get my s*** in order
opelmanta1900 Offline
#24 Posted: Wed, Mar 15 2017, 2:33 PM EST
Joined: 01-10-2012
Posts: 13,954
Gspblackchris wrote:
Yeah I have been trying to get ahold of them for two months now 7 emails and two or three phone calls a day can even get through with no response I really don't care how many of you trolls say that they get back to you on it whenever I'm pretty much done with cigarbid as soon as they get my s*** in order

fake news/alternative facts...
elliottmichaelmn Offline
#25 Posted: Wed, Mar 15 2017, 2:45 PM EST
Joined: 12-18-2014
Posts: 1
Same here, been waiting for bids won the second week of February. Several emails and calls with Brick wall Brick wall Brick wall no responses.
frankj1 Offline
#26 Posted: Wed, Mar 15 2017, 2:51 PM EST
Joined: 02-08-2007
Posts: 44,221
I see at least 3 other fogs reading this thread...why do we keep reading?
opelmanta1900 Offline
#27 Posted: Wed, Mar 15 2017, 3:00 PM EST
Joined: 01-10-2012
Posts: 13,954
you guys are pretty forgetful... maybe you think you're reading a new thread everytime you open it...
gummy jones Offline
#28 Posted: Wed, Mar 15 2017, 3:05 PM EST
Joined: 07-06-2015
Posts: 7,969
frankj1 wrote:
I see at least 3 other fogs reading this thread...why do we keep reading?


so hard to not watch a train wreck
teedubbya Offline
#29 Posted: Wed, Mar 15 2017, 3:12 PM EST
Joined: 08-14-2003
Posts: 95,637
I'm self pleasuring and too lazy to click on another link
gummy jones Offline
#30 Posted: Wed, Mar 15 2017, 3:14 PM EST
Joined: 07-06-2015
Posts: 7,969
is it my tiger pic or opels cosby that has you all hot and bothered?
teedubbya Offline
#31 Posted: Wed, Mar 15 2017, 3:28 PM EST
Joined: 08-14-2003
Posts: 95,637
Its hank the tank. he's dreamy
victor809 Offline
#32 Posted: Wed, Mar 15 2017, 3:34 PM EST
Joined: 10-14-2011
Posts: 23,866
If they were real FOGs they would have their viewing of a thread hidden.
Hank_The_Tank Offline
#33 Posted: Wed, Mar 15 2017, 3:36 PM EST
Joined: 11-15-2016
Posts: 3,677
teedubbya wrote:
Its hank the tank. he's dreamy


Oh geez...get me out of your mind...please...ughck!

I feel used and disgusted...

BARF!
Hank_The_Tank Offline
#34 Posted: Wed, Mar 15 2017, 3:42 PM EST
Joined: 11-15-2016
Posts: 3,677
...and violated...
teedubbya Offline
#35 Posted: Wed, Mar 15 2017, 3:42 PM EST
Joined: 08-14-2003
Posts: 95,637
Hank_The_Tank wrote:


BARF!



I'm in to that too although since I am hung like a lightswitch I'm normally not long enough to trigger the gag reflex
dstieger Offline
#36 Posted: Wed, Mar 15 2017, 3:43 PM EST
Joined: 06-22-2007
Posts: 10,889
We should have told you that your avatar makes you another in a long line of 'cigar models'....and you now must take your turn in TW's spank bank
Hank_The_Tank Offline
#37 Posted: Wed, Mar 15 2017, 3:54 PM EST
Joined: 11-15-2016
Posts: 3,677
dstieger wrote:
We should have told you that your avatar makes you another in a long line of 'cigar models'....and you now must take your turn in TW's spank bank


Oh joy...
UndercoverRedneck Offline
#38 Posted: Wed, Mar 15 2017, 5:47 PM EST
Joined: 09-23-2015
Posts: 1
ThunderbirdDT wrote:
Does anyone know why CigarBid is not responding to emails or answering the phone (or is anyone else experiencing this)?

Same here 3 times no response , will try tomorrow with the phone callhorse
gummy jones Offline
#39 Posted: Wed, Mar 15 2017, 5:49 PM EST
Joined: 07-06-2015
Posts: 7,969
Tw1cup.com
jackconrad Offline
#40 Posted: Wed, Mar 15 2017, 5:51 PM EST
Joined: 06-09-2003
Posts: 67,461
BUNNY OVERTHROW (\_S_/)
(=’.’=)
(")_(")
tonygraz Offline
#41 Posted: Wed, Mar 15 2017, 6:01 PM EST
Joined: 08-11-2008
Posts: 20,253
UndercoverRedneck wrote:
Same here 3 times no response , will try tomorrow with the phone callhorse


I heard they avoid talking to rednecks. Send a telegram - they like that and flowers sent will get them to call you and they'll give you matches with your expedited shipment.
teedubbya Offline
#42 Posted: Wed, Mar 15 2017, 6:26 PM EST
Joined: 08-14-2003
Posts: 95,637
Still touching myself
larryz Offline
#43 Posted: Wed, Mar 15 2017, 6:31 PM EST
Joined: 09-18-2012
Posts: 5
Same problem, been bidding for years, and used to great customer service. Now 34 minutes on hold to find out it was my fault for bidding on products when the shipping frequently was not available to revise, and even though customer service originally informed me they would rectify it if charged additional shipping. No responses to my email inquiries.
DMGray Offline
#44 Posted: Wed, Mar 15 2017, 6:57 PM EST
Joined: 01-16-2013
Posts: 6
Finally got an email today with my shipping notification. I won this auction March 8th.
This used to be won on March 8th, shipped via UPS on March 9. On my porch March 10-11th.
That was the norm for many years. Why its now win, wait a week, then ship it?

I opened a message with them yesterday, as of this time, still no response. I can only hope they
get this back running like it used too. Hard to buy here and not know when they are going to show up.
corey sellers Offline
#45 Posted: Wed, Mar 15 2017, 8:00 PM EST
Joined: 08-21-2011
Posts: 10,363
Prayers sent
frankj1 Offline
#46 Posted: Wed, Mar 15 2017, 8:10 PM EST
Joined: 02-08-2007
Posts: 44,221
Latkes sent
Smokin1 Offline
#47 Posted: Wed, Mar 15 2017, 8:18 PM EST
Joined: 09-05-2009
Posts: 2
I didn't start up with cigarbid for the service - that's for sure! But these guys have taken crappy service to a new level. I never thought I'd even think about Thompson again. About a week ago I found some paper and an envelope and remembered how to write a letter. Crazy I have to write letters to a business to get satisfaction. Still no answer, though....
elRopo Offline
#48 Posted: Wed, Mar 15 2017, 8:23 PM EST
Joined: 02-17-2014
Posts: 905
Smokin1 wrote:
I didn't start up with cigarbid for the service - that's for sure! But these guys have taken crappy service to a new level. I never thought I'd even think about Thompson again. About a week ago I found some paper and an envelope and remembered how to write a letter. Crazy I have to write letters to a business to get satisfaction. Still no answer, though....

Threatening them with a submachine gun prolly won't help.
DrMaddVibe Offline
#49 Posted: Wed, Mar 15 2017, 8:23 PM EST
Joined: 10-21-2000
Posts: 55,431
Gspblackchris wrote:
Yeah I have been trying to get ahold of them for two months now 7 emails and two or three phone calls a day can even get through with no response I really don't care how many of you trolls say that they get back to you on it whenever I'm pretty much done with cigarbid as soon as they get my s*** in order



You should really go to the hospital. If you're cramming cigars up there to get the plumbing in order...you have issues.
DrMaddVibe Offline
#50 Posted: Wed, Mar 15 2017, 8:24 PM EST
Joined: 10-21-2000
Posts: 55,431
Smokin1 wrote:
I didn't start up with cigarbid for the service - that's for sure! But these guys have taken crappy service to a new level. I never thought I'd even think about Thompson again. About a week ago I found some paper and an envelope and remembered how to write a letter. Crazy I have to write letters to a business to get satisfaction. Still no answer, though....




Oh no you didn'....
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