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Last post 7 years ago by Peckerhead. 37 replies replies.
Cigarbid Customer Service
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Cigar Rat Offline
#1 Posted: Sat, Oct 15 2016, 7:56 AM EST
Joined: 08-31-2014
Posts: 8
I wanted my first post here to be of a positive nature and hope the topic is cool with everyone.

I've only had a few issues with shipping since becoming a regular purchaser here. Nothing major but each and every time, customer service has stepped up and did what I considered to be above and beyond what I felt was needed to resolve the issue.

So I just wanted to say THANK YOU.

Herfing
Speyside Offline
#2 Posted: Sat, Oct 15 2016, 9:57 AM EST
Joined: 03-16-2015
Posts: 13,106
Customer service here is great. As is your post.
opelmanta1900 Offline
#3 Posted: Sat, Oct 15 2016, 10:16 AM EST
Joined: 01-10-2012
Posts: 13,954
I'm with you cigar rat! Let's get the #$%! outta here and never come back!
bs_kwaj Offline
#4 Posted: Sat, Oct 15 2016, 11:01 AM EST
Joined: 02-13-2006
Posts: 5,214
opelmanta1900 wrote:
I'm with you cigar rat! Let's get the #$%! outta here and never come back!


Your reading and comprehension kung fu is weak today . . .

Herfing
jjanecka Offline
#5 Posted: Sat, Oct 15 2016, 11:05 AM EST
Joined: 12-08-2015
Posts: 4,334
bs_kwaj wrote:
Your reading and comprehension kung fu is weak today . . .

Herfing



No no, he's right. If they leave and never come bad that means there will be less people bidding. I'm all for it!
Herfing
Hmhaines Offline
#6 Posted: Sat, Oct 15 2016, 12:35 PM EST
Joined: 12-16-2015
Posts: 853
Love this place, the service folks are delightful!
jespear Offline
#7 Posted: Sat, Oct 15 2016, 2:12 PM EST
Joined: 03-19-2004
Posts: 9,464
NWStogie Offline
#8 Posted: Sat, Oct 15 2016, 4:07 PM EST
Joined: 07-25-2016
Posts: 736
Excellent, friendly customer service. Everything packed well and arrives in great condition. And now that I've changed my ship date to a Tuesday, shipping time of my winnings is quick!

If'n y'all don't like the customer service in these here parts, y'all can get on out.

'Merica!
SMOKEYOU Offline
#9 Posted: Sat, Oct 15 2016, 7:26 PM EST
Joined: 10-14-2015
Posts: 2,275
I've given them more issues than they have given me.

Team Smokeyou - 1
Luke753 Offline
#10 Posted: Sat, Oct 15 2016, 7:45 PM EST
Joined: 08-28-2016
Posts: 857
Agreed... and the fellow a$$hats aren't too bad either.

Herfing
rumraider Offline
#11 Posted: Sun, Oct 16 2016, 8:31 AM EST
Joined: 08-05-2012
Posts: 727
NWStogie wrote:
Excellent, friendly customer service. Everything packed well and arrives in great condition. And now that I've changed my ship date to a Tuesday, shipping time of my winnings is quick!

If'n y'all don't like the customer service in these here parts, y'all can get on out.

'Merica!

They also have a great sense of humor and a low tolerance for bs 🖖🏼
cameroon Offline
#12 Posted: Mon, Oct 17 2016, 11:12 AM EST
Joined: 04-06-2014
Posts: 810
Was "Cigar KissAzz" taken?
Pudding Mittens Offline
#13 Posted: Fri, Oct 21 2016, 12:02 AM EST
Joined: 08-15-2016
Posts: 1,291
.
I've gotten a huge number of cigars from Cbid since joining two months ago, and there have been ZERO ERRORS in the contents of the packages. Dead-on perfect. Only TWO sticks were damaged, and not badly enough for me to bother even telling them about it... I just smoked 'em and they were fine.

Today I asked them a question over the web site. Got a detailed answer in a couple of hours.

Just like CI itself (from whom I've ordered ungodly huge quantities of cigars over the years), customer service is top-notch, and there are no idiots on the picking or packaging lines... everything is always done perfectly, or as nearly as humanly possible.

These folks know their stuff, and have high attention to detail.

Also, the phone customer service folks are PA-based and will chat and B.S. with you, and if you're close by, they'll even shoot the breeze with you about local topics (good restaurants, local events, etc.).

This is the kind of stuff that creates "customers for life"! Newbies reading this, don't worry about CI/CBID service. Order/bid with confidence.
.
Stinkdyr Offline
#14 Posted: Wed, Oct 26 2016, 1:17 PM EST
Joined: 06-16-2009
Posts: 9,948
Cigar Rat wrote:
I wanted my first post here to be of a positive nature and hope the topic is cool with everyone.

I've only had a few issues with shipping since becoming a regular purchaser here. Nothing major but each and every time, customer service has stepped up and did what I considered to be above and beyond what I felt was needed to resolve the issue.

So I just wanted to say THANK YOU.

Herfing



You will not achieve Platinum level for kissing buttox.

fog
KingoftheCove Offline
#15 Posted: Wed, Oct 26 2016, 2:50 PM EST
Joined: 10-08-2011
Posts: 7,631
Stinkdyr wrote:
You will not achieve Platinum level for kissing buttox.

fog

Cameroon told him that too.........in a different way way.....
He ended up with 7 days in darkness, lying in the corner, listening to La Princessa's spiked heels on the stone floor as she walked over to pour cold water on him every few hours.......

you're prolly in trouble Stinky.......
tonygraz Offline
#16 Posted: Wed, Oct 26 2016, 4:54 PM EST
Joined: 08-11-2008
Posts: 20,230
Maybe the water will cut the stink a bit.
teedubbya Offline
#17 Posted: Wed, Oct 26 2016, 4:56 PM EST
Joined: 08-14-2003
Posts: 95,637
They banned me once because they said I owed them $3.75 for a shirt they didn't have in stock and never sent.
frankj1 Offline
#18 Posted: Wed, Oct 26 2016, 10:39 PM EST
Joined: 02-08-2007
Posts: 44,215
teedubbya wrote:
They banned me once because they said I owed them $3.75 for a shirt they didn't have in stock and never sent.

they sent it, just not to you.
Whistlebritches Offline
#19 Posted: Thu, Oct 27 2016, 8:49 PM EST
Joined: 04-23-2006
Posts: 22,128
Cigar Rat wrote:
I wanted my first post here to be of a positive nature and hope the topic is cool with everyone.

I've only had a few issues with shipping since becoming a regular purchaser here. Nothing major but each and every time, customer service has stepped up and did what I considered to be above and beyond what I felt was needed to resolve the issue.

So I just wanted to say THANK YOU.

Herfing


I hate you.You left zero openings for us to bash you to smithereens.I expect you step up in your second post and give us some material to work with damnit.

Fugging Smile noobs.
sprimav Offline
#20 Posted: Thu, Mar 2 2017, 2:35 PM EST
Joined: 02-24-2017
Posts: 7
Won an auction received an already opened box of cigars. Customer service doesn't respond to email. Their phone number doesn't work. Ready to call and file an official complaint.
jjanecka Offline
#21 Posted: Thu, Mar 2 2017, 2:37 PM EST
Joined: 12-08-2015
Posts: 4,334
Go fűck yourself. The forums are no place to complain about service.
Hank_The_Tank Offline
#22 Posted: Thu, Mar 2 2017, 2:39 PM EST
Joined: 11-15-2016
Posts: 3,677
Yikes, someone is hostile today... ^^^

Who wizzed in your Wheaties this morning? ha

That said, I have never had an issue and just got a box from an auction I won late last week. I think people are making up all these issues for attention. Dang attention whores.
opelmanta1900 Offline
#23 Posted: Thu, Mar 2 2017, 2:41 PM EST
Joined: 01-10-2012
Posts: 13,954
sprimav wrote:
Won an auction received an already opened box of cigars. Customer service doesn't respond to email. Their phone number doesn't work. Ready to call and file an official complaint.

You got butt crack cigars... must've complained too much...
Peckerhead Offline
#24 Posted: Thu, Mar 2 2017, 2:47 PM EST
Joined: 05-02-2016
Posts: 479
*EDIT*

Just noticed the noob posted on an old thread.

I was replying to the OP. hahahahahaaa
jjanecka Offline
#25 Posted: Thu, Mar 2 2017, 2:53 PM EST
Joined: 12-08-2015
Posts: 4,334
Maybe before you go pointing fingers at other people you should point one at yourself.
dkeage Offline
#26 Posted: Thu, Mar 2 2017, 4:08 PM EST
Joined: 03-05-2004
Posts: 15,149
Hank_The_Tank wrote:
Yikes, someone is hostile today... ^^^

Who wizzed in your Wheaties this morning? ha

That said, I have never had an issue and just got a box from an auction I won late last week. I think people are making up all these issues for attention. Dang attention whores.




Frying pan Brick wall d'oh!
Hank_The_Tank Offline
#27 Posted: Thu, Mar 2 2017, 4:09 PM EST
Joined: 11-15-2016
Posts: 3,677
dkeage wrote:
Frying pan Brick wall d'oh!


Ha! Maybe I should have added this after that comment.... Sarcasm
MACS Offline
#28 Posted: Thu, Mar 2 2017, 4:36 PM EST
Joined: 02-26-2004
Posts: 79,747
I do believe ol' dkeage meant you're being a tad bit hypocritical call anyone else an attention whore.
Hank_The_Tank Offline
#29 Posted: Thu, Mar 2 2017, 4:48 PM EST
Joined: 11-15-2016
Posts: 3,677
MACS wrote:
I do believe ol' dkeage meant you're being a tad bit hypocritical call anyone else an attention whore.


I haven't been an attention whore in a while...I got a little carried away when I first got here...now just try to post like everyone else.

Although I will be an attention whore again when I have my 1000 post party...ha
Pudding Mittens Offline
#30 Posted: Thu, Mar 2 2017, 6:29 PM EST
Joined: 08-15-2016
Posts: 1,291
sprimav wrote:
Won an auction received an already opened box of cigars. Customer service doesn't respond to email. Their phone number doesn't work. Ready to call and file an official complaint.


I've bought a large number of boxes from CigarBid, and about 10% of them have had broken seals.

Instead of raising a big stink about it, I picked up the phone and called them. The nice lady explained that they randomly open a certain percentage of the boxes THEY receive from the manufacturers, to spot-check and verify that the overall shipment appears to be good with no quality issues. She assured me no cigars are removed or replaced. They're just making sure the factory isn't sending them defective product.

In all my experiences so far, the opened boxes' cigars have been indistinguishable in performance and all other respects from the cigars from the sealed boxes, which supports CigarBid's explanation.

Problem solved. No need to go on a rant on a forum about it and threaten "official complaints" and such.
.
gummy jones Offline
#31 Posted: Thu, Mar 2 2017, 6:35 PM EST
Joined: 07-06-2015
Posts: 7,969
Just got two high end boxes two days ago. One had a broken seal and was then plastic wrapped. I through them in the humi without a thought truthfully. When I but one out in 4-6 months, if there is a problem in sure they will remedy it.
tonygraz Offline
#32 Posted: Thu, Mar 2 2017, 6:35 PM EST
Joined: 08-11-2008
Posts: 20,230
Hank_The_Tank wrote:
I haven't been an attention whore in a while...I got a little carried away when I first got here...now just try to post like everyone else.

Although I will be an attention whore again when I have my 1000 post party...ha


You mean no one warned you about what happens when you 1,000 posts ?
gummy jones Offline
#33 Posted: Thu, Mar 2 2017, 6:36 PM EST
Joined: 07-06-2015
Posts: 7,969
At 1000 posts you get to send everyone an elitist fiver
By all means, post away
Pudding Mittens Offline
#34 Posted: Thu, Mar 2 2017, 6:45 PM EST
Joined: 08-15-2016
Posts: 1,291
gummy jones wrote:
Just got two high end boxes two days ago. One had a broken seal and was then plastic wrapped. I through them in the humi without a thought truthfully. When I but one out in 4-6 months, if there is a problem in sure they will remedy it.

Yup, all mine with broken seals were plastic-wrapped. Also the seals were usually broken very carefully and subtly, as if with a sharp knife.

The intent is probably to make it hard for the customer to notice that the seal's been broken, because hey, it's wrapped in plastic, and the broken seal is hard to visually notice.

They probably aren't doing this to deceive anyone, but rather to reduce the number of repetitive, time-consuming, money-consuming calls that customer service must handle (both curious calls and angry calls) for something that is a complete non-issue.

At least, that's my guess!
.
shaun341 Offline
#35 Posted: Thu, Mar 2 2017, 7:17 PM EST
Joined: 08-02-2012
Posts: 8,826
HAVE YOU SEEN MY BASEBALL!!!
SteveS Offline
#36 Posted: Thu, Mar 2 2017, 7:35 PM EST
Joined: 01-13-2002
Posts: 8,751
sprimav wrote:
Won an auction received an already opened box of cigars. Customer service doesn't respond to email. Their phone number doesn't work. Ready to call and file an official complaint.


Who're you goin' to call, Ghostbusters ???

You GOT your cigars !! There are a great number of people (including myself) who've not done as well in the last several weeks ...

This forum has turned into WhineCentral with what seems like 1,000 first-time posters bitching and moaning about not getting their orders, many of them threatening law suits, complaints to BBB or, like yourself, some unspecified arbiter of complaint ... frankly, I wish you and a few hundred of your fellow complainers would take your complaints to someone who gave a sh*t because candidly, we don't ...

In the course of the past 20 years, I've bought more boxes of cigars from CI / CBid than I can count ... I have absolutely NO idea of whether any among them were open or whether ANY were ... know why? ... because it doesn't matter !!!
Peckerhead Offline
#37 Posted: Thu, Mar 2 2017, 8:01 PM EST
Joined: 05-02-2016
Posts: 479
Somebody pour that man a drink!
Life is too damned short to let some noobs get you riled up like that.
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